Check your landlordLandlord
Thirteen Housing Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 44
- December 2020 to April 2026
- Maladministration found
- 45%
- 20 of 44 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 2 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 44 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 2% |
| Maladministration | 10 | 23% |
| Partial maladministration | 9 | 20% |
| Reasonable redress | 2 | 5% |
| No maladministration | 19 | 43% |
| Outside jurisdiction | 2 | 5% |
| Mediation | 1 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 20 |
| Apology | 13 |
| Take Specific Action (non-repair) | 9 |
| Other | 8 |
| Policy Review | 6 |
| Repairs | 5 |
| Staff Training | 3 |
| Case Review | 2 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 22 | 13 | |
| Managing Relations | 20 | 13 | |
| Financial | 8 | 0 | |
| Moving/ | 8 | 4 | |
| ASB/ | 3 | 2 | |
| Estate Management | 1 | 0 | |
| Information and data management | 1 | 0 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 7 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 1 | |
| 2021 | 8 | 0 | |
| 2022 | 7 | 0 | |
| 2023 | 5 | 3 | |
| 2024 | 5 | 3 | |
| 2025 | 12 | 8 | |
| 2026 | 6 | 5 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
36,368 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 27
- Findings
- 66
- Maladministration findings
- 38
- Maladministration rate (share of findings)
- 60%
- Severe maladministration findings
- 2
- Compensation ordered
- £11,394
The Ombudsman’s report on this landlord and its 2025-26 data table differ: compensation £11,394 in the report, £11,444 in the data table. We show the report’s figures because that is the document we link to.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
35,288 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 97.8%
- Stage 2 answered on time
- 93.9%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 44The 10 most recent of 44 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 April 2026Case 202430438 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs to a window and door in his flat. Repairs to the building’s exterior pillars. The complaint.”
Orders or recommendations: Compensation
- 28 April 2026Case 202335937 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s response to reports of damp and mould. The associated complaint.”
Orders or recommendations: Apology, Compensation, Other
- 26 March 2026Case 202408309 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: A leak and associated damp and mould in the kitchen. A rodent infestation and associated floorboard repairs. A broken window and rubbish in the outhouse. We have also investigated the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Staff Training, Take Specific Action (non-repair)
- 23 March 2026Case 202342221 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Reports of a radiator leak causing damage to the resident’s belongings. Complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Policy Review
- 28 January 2026Case 202440514 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s reports of the roof being unsafe and the subsequent damage this caused to her car. The associated complaint.”
- 5 January 2026Case 202430416 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs to the roof. Reports of damp and excessive cold. Reports of heating issues. Queries about unpaid compensation. The resident’s complaint.”
Orders or recommendations: Compensation, Other
- 18 December 2025Case 202411250 · Assured TenancySevere maladministration
What the complaint was about (from the ruling) “This complaint is about how the landlord handled repairs to the property. We have also assessed how the landlord handled the complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 31 October 2025Case 202450518 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s response to: Reports of a sink hole in the back garden. Reports of a pest infestation. A request for adaptations to the garden path. We have also assessed the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Other
- 31 October 2025Case 202445642 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Boiler repairs, and compensation request for leak damage. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Other
- 20 October 2025Case 202502875 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The condition of the property when let. The resident’s reports of damp and mould. The resident’s charges for gas and electricity during repairs. We also investigated the landlord’s complaint handling.”
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