Check your landlordLandlord
The Extracare Charitable Trust
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 7
- December 2022 to February 2026
- Maladministration found
- 4 of 7
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 7 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 1 |
| Partial maladministration | 3 |
| Reasonable redress | 1 |
| No maladministration | 2 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 4 |
| Apology | 3 |
| Take Specific Action (non-repair) | 2 |
| Other | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 5 | 4 | |
| Estate Management | 2 | 1 | |
| Financial | 1 | 0 | |
| Health and Safety (inc. building safety) | 1 | 0 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 1 | 0 | |
| 2023 | 1 | 1 | |
| 2024 | 2 | 1 | |
| 2025 | 2 | 1 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
3,459 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 3
- Findings
- 5
- Maladministration findings
- 3
- Maladministration rate (share of findings)
- 60%
- Severe maladministration findings
- 0
- Compensation ordered
- £714
Latest rulings
See and filter all 7The 7 most recent of 7 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 25 February 2026Case 202323989 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The landlord’s response to pest control. The landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 26 September 2025Case 202415163 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the residents: sales journey and commitments made during that process. associated complaint.”
Orders or recommendations: Apology, Compensation, Other
- 13 March 2025Case 202319027 · LeaseholderReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports about excessive heat in the property.”
- 12 December 2024Case 202346297 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about the security and facilities provided at his retirement village.”
Recommendations: Take Specific Action (non-repair)
- 22 October 2024Case 202301221 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation
- 21 June 2023Case 202210871 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s concerns about communal landscaping. In particular: The size of the designated “dog area”. Fencing which is restricting access to some areas. The use of “shingle” when replacing an area of…”
Orders or recommendations: Apology, Compensation
- 8 December 2022Case 202205621 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's: Response to the resident’s concerns about the emergency lighting in her property. Response to the resident’s request for compensation.”
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