Check your landlordLandlord
The Community Housing Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 13
- April 2023 to July 2026
- Maladministration found
- 77%
- 10 of 13 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 13 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 5 | 38% |
| Partial maladministration | 5 | 38% |
| No maladministration | 2 | 15% |
| Mediation | 1 | 8% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 11 |
| Apology | 9 |
| Take Specific Action (non-repair) | 8 |
| Policy Review | 1 |
| Repairs | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 9 | 8 | |
| Repairs (includes damp and mould) | 8 | 6 | |
| ASB/ | 4 | 3 | |
| Moving/ | 2 | 2 | |
| Estate Management | 1 | 1 | |
| Financial | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2023 | 2 | 2 | |
| 2024 | 1 | 0 | |
| 2025 | 7 | 5 | |
| 2026 | 3 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
6,114 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 13
- Findings
- 31
- Maladministration findings
- 17
- Maladministration rate (share of findings)
- 59%
- Severe maladministration findings
- 0
- Compensation ordered
- £6,110
The Ombudsman’s report on this landlord and its 2025-26 data table differ: compensation £6,110 in the report, £6,610 in the data table. We show the report’s figures because that is the document we link to.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
6,004 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 49%
- Stage 2 answered on time
- 60%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 13The 10 most recent of 13 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 July 2026Case 202444152 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of damp and mould.”
Orders or recommendations: Apology, Compensation
- 26 February 2026Case 202410088 · Assured TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The landlord provided timely responses to the resident, but these responses lacked clarity on how it was managing the ongoing ASB issues and how it was going to provide a lasting and meaningful resolution. Whilst the landlord did identify areas of…”
Orders or recommendations: Apology, Compensation
- 16 February 2026Case 202524450 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s response to the resident’s: Reports of ASB. Associated complaint.”
Orders or recommendations: Apology, Take Specific Action (non-repair)
- 27 November 2025Case 202346833 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s concerns about smoke alarms. The repairs to the heating and hot water. The associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 20 October 2025Case 202341258 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of damp and mould reports. We have also investigated the landlord’s complaint handling.”
Recommendations: Compensation
- 16 July 2025Case 202417612 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s reports that items left in the communal garden area were a health and safety risk. The resident’s request for a management move. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 30 June 2025Case 202333008 · Secure TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of internal repairs in the property.”
Orders or recommendations: Compensation
- 30 April 2025Case 202426589 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about: Anti-social behaviour (ASB). Its members of staff’s behaviour. Outstanding repairs. This Service has also considered the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 30 April 2025Case 202322872 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Request to purchase the remaining shares in his property. Associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 10 April 2025Case 202322903 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of a chargeable repair to the property’s toilet. Response to the resident’s concerns about various other issues. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
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