Check your landlordLandlord
The Abbeyfield Society
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 5
- August 2023 to September 2025
- Maladministration found
- 1 of 5
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 5 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Partial maladministration | 1 |
| No maladministration | 3 |
| Outside jurisdiction | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Take Specific Action (non-repair) | 2 |
| Apology | 1 |
| Compensation | 1 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Estate Management | 2 | 1 | |
| Financial | 2 | 1 | |
| Managing Relations | 2 | 0 | |
| Moving/ | 2 | 1 | |
| Health and Safety (inc. building safety) | 1 | 0 | |
| Information and data management | 1 | 0 | |
| Repairs (includes damp and mould) | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2023 | 2 | 0 | |
| 2024 | 0 | 0 | |
| 2025 | 3 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 5The 5 most recent of 5 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 10 September 2025Case 202402794 · LeaseholderOutside jurisdiction
What the complaint was about (from the ruling) (shortened) “The complaint is about: The information provided by the landlord to the resident when they purchased their independent living accommodation about its provision of care services and whether this amounted to mis selling. The landlords decision to end its…”
- 8 April 2025Case 202314572 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s: Reports of repairs to the shower, and a lack of hot water. Query about the removal of the previous tenant’s furniture. Query about council tax. Concern about its handling of matters at the…”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 25 March 2025Case 202332725 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request for reimbursement of costs relating to relocation, due to the closure of the home.”
- 29 November 2023Case 202205203 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) (shortened) “The complaint was about: The landlord's response to the resident’s concerns about the use of a stair lift in the property. The landlord's response to the resident’s concerns about emergency fire escape lighting being left on permanently. The landlord's…”
Recommendations: Process Change, Take Specific Action (non-repair)
- 30 August 2023Case 202127722 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to: The resident’s concerns about the fire safety issues related to a stairlift in the property and the external fire escape. The resident’s concerns about the suitability of a neighbouring tenant in the…”
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