Check your landlordLandlord
Thanet District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 10
- February 2021 to June 2025
- Maladministration found
- 70%
- 7 of 10 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 10 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 4 | 40% |
| Partial maladministration | 3 | 30% |
| Reasonable redress | 1 | 10% |
| No maladministration | 1 | 10% |
| Outside jurisdiction | 1 | 10% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 8 |
| Take Specific Action (non-repair) | 5 |
| Repairs | 3 |
| Apology | 1 |
| Case Review | 1 |
| Other | 1 |
| Policy Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 7 | 6 | |
| ASB/ | 2 | 2 | |
| Moving/ | 2 | 1 | |
| Estate Management | 1 | 1 | |
| Financial | 1 | 0 | |
| Health and Safety (inc. building safety) | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 1 | |
| 2022 | 2 | 2 | |
| 2023 | 0 | 0 | |
| 2024 | 4 | 4 | |
| 2025 | 2 | 0 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
3,169 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 84.3%
- Stage 2 answered on time
- 83.9%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 10The 10 most recent of 10 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 18 June 2025Case 202329279 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request to repair or replace her shower.”
Recommendations: Compensation
- 30 April 2025Case 202320019 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s query about the size of his property in 2023.”
- 4 December 2024Case 202227258 · Flexible TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. Damp and mould.”
Orders or recommendations: Compensation, Repairs, Take Specific Action (non-repair)
- 29 November 2024Case 202400557 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about damp and mould.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 30 August 2024Case 202226191 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request for an electric vehicle charging point (EVCP), including his concerns that his request amounted to a reasonable adjustment.”
Orders or recommendations: Compensation, Policy Review, Take Specific Action (non-repair)
- 22 April 2024Case 202229102 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the level of compensation offered by the landlord for its handling of a sewage leak in the property.”
Orders or recommendations: Compensation
- 12 April 2022Case 202105158 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s concerns regarding: The installation of storage heaters in his property The installation of fire alarms in his property. the increase in service charges due to the changes to the heating…”
Orders or recommendations: Compensation, Repairs
- 17 February 2022Case 202100615 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlords’ handling of the residents’ concerns about the condition of the kitchen including the lack of heating.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 30 September 2021Case 202104827 · ApplicantOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the applicants’ request for rent arrears from 2006 to be written off by the landlord.”
- 24 February 2021Case 202001554 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s response to reports of an infestation; The landlord’s response to reports of Antisocial Behaviour (ASB), specifically in terms of the dumping of rubbish in communal areas and noise nuisance, and; The landlord’s…”
Orders or recommendations: Case Review, Compensation, Repairs, Take Specific Action (non-repair)
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