Check your landlordLandlord
Teign Housing
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 11
- December 2020 to June 2026
- Maladministration found
- 64%
- 7 of 11 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 11 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 2 | 18% |
| Partial maladministration | 5 | 45% |
| No maladministration | 3 | 27% |
| Mediation | 1 | 9% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 7 |
| Apology | 6 |
| Take Specific Action (non-repair) | 3 |
| Process Change | 2 |
| Case Review | 1 |
| Other | 1 |
| Policy Review | 1 |
| Repairs | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 6 | 5 | |
| Repairs (includes damp and mould) | 6 | 4 | |
| ASB/ | 3 | 2 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 2 | 1 | |
| 2022 | 0 | 0 | |
| 2023 | 2 | 1 | |
| 2024 | 0 | 0 | |
| 2025 | 5 | 4 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
4,074 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 9
- Findings
- 19
- Maladministration findings
- 11
- Maladministration rate (share of findings)
- 61%
- Severe maladministration findings
- 0
- Compensation ordered
- £3,175
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
3,923 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 91.7%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 11The 10 most recent of 11 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 23 June 2026Case 202504718 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of kitchen floor tiles removal. We have also considered its complaint handling.”
Orders or recommendations: Apology, Compensation
- 27 October 2025Case 202412074 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about: The windows. The walls We have also considered the landlord’s handling of the complaint.”
Recommendations: Take Specific Action (non-repair)
- 19 September 2025Case 202448011 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of disrepair and damp and mould. The resident’s reports of antisocial behaviour (ASB). The associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation
- 19 September 2025Case 202342274 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of bathroom repairs. The Housing Ombudsman has also considered the landlord’s complaints handling.”
Orders or recommendations: Apology, Staff Training, Take Specific Action (non-repair)
- 13 June 2025Case 202328331 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about rainwater drainage issues affecting the property and garden. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Other
- 15 May 2025Case 202229529 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of damp and mould. The associated formal complaint.”
Orders or recommendations: Compensation
- 10 October 2023Case 202113413 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour, and; the resident’s reports of antisocial behaviour from his neighbour.”
Recommendations: Policy Review
- 31 March 2023Case 202121147 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord handled the resident’s reports of anti-social behaviour.”
Orders or recommendations: Apology, Compensation, Process Change
- 21 June 2021Case 202005333 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint concerns the extent of repair and redecorating works offered by the landlord following a roof leak.”
Recommendations: Compensation, Repairs, Take Specific Action (non-repair)
- 22 January 2021Case 201914975 · ApplicantPartial maladministration
Orders or recommendations: Apology, Compensation, Process Change
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