Check your landlordLandlord
Tandridge District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 7
- June 2021 to October 2025
- Maladministration found
- 5 of 7
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 7 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Severe maladministration | 1 |
| Maladministration | 2 |
| Partial maladministration | 2 |
| No maladministration | 2 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 6 |
| Apology | 4 |
| Process Change | 2 |
| Take Specific Action (non-repair) | 2 |
| Other | 1 |
| Policy Review | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 5 | 4 | |
| Repairs (includes damp and mould) | 4 | 2 | |
| Information and data management | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 1 | |
| 2022 | 1 | 1 | |
| 2023 | 1 | 1 | |
| 2024 | 0 | 0 | |
| 2025 | 3 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
3,245 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 3
- Findings
- 8
- Maladministration findings
- 6
- Maladministration rate (share of findings)
- 75%
- Severe maladministration findings
- 0
- Compensation ordered
- £950
Latest rulings
See and filter all 7The 7 most recent of 7 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 20 October 2025Case 202334587 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The temperature in the resident’s property. A damp bathroom floor. Complaint handling.”
Orders or recommendations: Apology, Compensation, Other
- 26 June 2025Case 202313622 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord not giving the resident prior notice before the placement of scaffolding around the property The Ombudsman has also considered the landlord’s handling of the associated complaint.”
Recommendations: Compensation, Staff Training
- 31 January 2025Case 202310711 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request for permission to remove a bathroom cupboard in his property. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 31 January 2023Case 202117404 · Secure TenancySevere maladministration
What the complaint was about (from the ruling) (shortened) “This complaint is about the landlord’s response to concerns raised about the attitude and approach of the resident’s former housing officer and the resident’s request for that officer to be changed. On 17 June 2021, the landlord issued its stage one…”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 20 June 2022Case 202014407 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: A neighbour dispute. Works at the property following an occupational therapy recommendation. Management of the scheme since it changed from sheltered accommodation to general needs accommodation. The…”
Orders or recommendations: Apology, Compensation
- 30 November 2021Case 202009531 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord’s response to the resident’s assertion that contractors advised him to use both heating switches, which resulted in additional charges.”
Recommendations: Process Change
- 21 June 2021Case 202010455 · Secure TenancyPartial maladministration
Orders or recommendations: Compensation, Policy Review, Process Change
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