Check your landlordLandlord
Tamworth Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 8
- June 2022 to September 2024
- Maladministration found
- 5 of 8
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 8 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 5 |
| No maladministration | 3 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 5 |
| Apology | 3 |
| Take Specific Action (non-repair) | 3 |
| Staff Training | 2 |
| Policy Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 6 | 4 | |
| ASB/ | 1 | 1 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 4 | 1 | |
| 2023 | 0 | 0 | |
| 2024 | 4 | 4 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
4,299 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 43.5%
- Stage 2 answered on time
- 50%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 8The 8 most recent of 8 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 September 2024Case 202336512 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports.”
Orders or recommendations: Apology, Compensation
- 29 July 2024Case 202303925 · Assured TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to: The resident’s report that the contractor did not give him adequate notice of the additional work needed to his property or the impact of the work. The resident’s report that the contractor damaged his…”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 19 June 2024Case 202401849 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s report of a leak from the water tank in her home.”
Orders or recommendations: Apology, Compensation, Policy Review, Staff Training, Take Specific Action (non-repair)
- 29 April 2024Case 202310186 · Flexible TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Damp and mould. Repairs at the property.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 8 December 2022Case 202128565 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint concerns how the landlord handled the resident’s request for compensation following missed contractor appointments.”
Orders or recommendations: Compensation
- 28 November 2022Case 202207084 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for its debris removal recharge to her after she left her former property to be withdrawn.”
Recommendations: Staff Training
- 4 August 2022Case 202119843 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint concerns: Historical reports made by the resident of subsidence in the property. Repair work done to the property once it became vacant.”
- 27 June 2022Case 202115860 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The Complaint is about the landlord’s handling of repairs to the resident’s WC and consequent interruption to his water supply.”
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