Check your landlordLandlord
Swindon Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 22
- December 2020 to November 2025
- Maladministration found
- 68%
- 15 of 22 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 22 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 12 | 55% |
| Partial maladministration | 3 | 14% |
| Reasonable redress | 1 | 5% |
| No maladministration | 5 | 23% |
| Outside jurisdiction | 1 | 5% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 16 |
| Apology | 11 |
| Take Specific Action (non-repair) | 5 |
| Case Review | 3 |
| Repairs | 3 |
| Other | 2 |
| Policy Review | 2 |
| Process Change | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 11 | 8 | |
| Repairs (includes damp and mould) | 7 | 7 | |
| ASB/ | 3 | 2 | |
| Financial | 2 | 1 | |
| Health and Safety (inc. building safety) | 2 | 1 | |
| Estate Management | 1 | 1 | |
| Information and data management | 1 | 1 | |
| Moving/ | 1 | 1 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 3 | 1 | |
| 2022 | 2 | 1 | |
| 2023 | 4 | 3 | |
| 2024 | 6 | 5 | |
| 2025 | 6 | 5 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
10,844 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 7
- Findings
- 12
- Maladministration findings
- 7
- Maladministration rate (share of findings)
- 64%
- Severe maladministration findings
- 0
- Compensation ordered
- £4,390
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
10,381 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 93.7%
- Stage 2 answered on time
- 92.7%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 22The 10 most recent of 22 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 28 November 2025Case 202432723 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of damp and mould. We have also investigated the landlord’s response to the complaint.”
Orders or recommendations: Apology, Compensation
- 14 November 2025Case 202332528 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord dealt with repairs to the bathroom, including damp and mould. We have also considered the landlord’s response to the associated complaint.”
Orders or recommendations: Apology, Compensation
- 24 April 2025Case 202321619 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of her report of Anti Social Behaviour (ASB).”
Recommendations: Take Specific Action (non-repair)
- 14 April 2025Case 202324022 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of bathroom repairs relating to damp and mould.”
Orders or recommendations: Apology, Case Review, Compensation
- 21 February 2025Case 202302293 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s concerns that the central heating system was defective, which had caused high bills. Complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 30 January 2025Case 202411511 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: Response to the structural issues that the resident reported. Handling of the resident’s request for it to participate in a joint meeting with her MP. Consideration of the resident’s medical needs. Handling of the…”
Orders or recommendations: Compensation, Other, Repairs
- 31 October 2024Case 202344193 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of repairs (including reports of damp and mould). The landlord’s handling of the resident’s request for a replacement porch canopy. The Ombudsman has also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 31 October 2024Case 202203611 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: drain repairs. sewage back surges in the bathroom. the electrics in the property needing repair. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.”
Orders or recommendations: Apology, Compensation
- 16 October 2024Case 202226351 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s belongings including her disability equipment, following flooding at the property.”
Orders or recommendations: Apology, Case Review, Compensation
- 30 April 2024Case 202230056 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s reports of damp and mould within the resident’s property, including associated repair work. The Ombudsman has considered the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
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