Check your landlordLandlord
Swan Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 8
- February 2023 to February 2024
- Maladministration found
- 6 of 8
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 8 rulings.
Now part of Sanctuary Housing Association
- Sanctuary Housing Association · became a subsidiary (still a separate landlord) · 8 February 2023 · source: socialhousing.co.uk
Rulings published under Swan Housing Association Limited stay listed under that name. Rulings under the current name are on Sanctuary Housing Association’s page (416 rulings).
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 6 |
| No maladministration | 2 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 7 |
| Other | 5 |
| Policy Review | 5 |
| Take Specific Action (non-repair) | 5 |
| Apology | 3 |
| Case Review | 2 |
| Staff Training | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 7 | 6 | |
| Managing Relations | 3 | 3 | |
| ASB/ | 1 | 0 | |
| Financial | 1 | 1 | |
| Moving/ | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2023 | 7 | 6 | |
| 2024 | 1 | 0 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 8The 8 most recent of 8 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 9 February 2024Case 202108977 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). Reports of damage to the balcony floor.”
Recommendations: Compensation, Other
- 18 December 2023Case 202234533 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the resident’s reports of damp and mould problems in his home.”
Orders or recommendations: Compensation, Policy Review, Take Specific Action (non-repair)
- 17 October 2023Case 202210236 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of, and communication about, reports of outstanding repairs at the property specifically the pigeon proofing of the balcony and a broken vent in the bathroom. The landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 25 August 2023Case 202221979 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of an interruption to the resident’s gas supply. The associated compensation request. Staff conduct.”
Orders or recommendations: Apology, Compensation, Other, Policy Review
- 7 August 2023Case 202211196 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of damp and mould and associated repairs.”
Orders or recommendations: Apology, Case Review, Compensation, Other, Policy Review, Take Specific Action (non-repair)
- 27 July 2023Case 202207036 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of adaptation works to the rear of the property. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Case Review, Compensation, Other
- 18 May 2023Case 202205072 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident's reports of outstanding repairs. The Ombudsman will also consider the landlord’s complaint handling.”
Orders or recommendations: Compensation, Other, Policy Review, Take Specific Action (non-repair)
- 24 February 2023Case 202208879 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s property transfer application.”
Recommendations: Policy Review, Staff Training, Take Specific Action (non-repair)
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