Check your landlordLandlord
Stroud District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 8
- July 2022 to March 2026
- Maladministration found
- 6 of 8
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 8 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 4 |
| Partial maladministration | 2 |
| Reasonable redress | 1 |
| No maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 7 |
| Apology | 3 |
| Take Specific Action (non-repair) | 2 |
| Case Review | 1 |
| Other | 1 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 7 | 5 | |
| Managing Relations | 4 | 3 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 3 | 1 | |
| 2023 | 2 | 2 | |
| 2024 | 1 | 1 | |
| 2025 | 1 | 1 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
4,989 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 87.9%
- Stage 2 answered on time
- 89.7%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 8The 8 most recent of 8 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 23 March 2026Case 202336805 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of leaks affecting an outbuilding and her concerns about its plans to demolish the outbuilding without replacing it. We have also decided to investigate the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 21 January 2025Case 202341939 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of roof repairs and associated leaks.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 27 September 2024Case 202215859 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of heating repairs.”
Orders or recommendations: Apology, Compensation
- 31 August 2023Case 202207879 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of responsive repairs to the resident’s property. The Housing Ombudsman has also decided to investigate the landlord’s communication and complaint handling in this case.”
Orders or recommendations: Compensation, Repairs
- 9 February 2023Case 202212935 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of remedial works in the resident’s property following a leak from the bath.”
Orders or recommendations: Compensation
- 22 December 2022Case 202115464 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the resident’s reports of the landlord’s handling of: Replacement of the shed roof. The resident’s roof and chimney repair. The resident’s concerns regarding the conduct of an operative.”
Orders or recommendations: Compensation, Other
- 30 August 2022Case 202126000 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s requests for kitchen improvements.”
Recommendations: Compensation
- 12 July 2022Case 202107955 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of the aftermath of an accident at the property- in particular the landlord’s communication with the resident and its handling of access to the property and possible damage.”
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.