Check your landlordLandlord
Stockport Homes Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 29
- December 2020 to February 2026
- Maladministration found
- 55%
- 16 of 29 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 29 rulings.
Council homes
Stockport Homes Limited manages council homes on behalf of Stockport Metropolitan Borough Council.
ALMO formed 2005, owned by Stockport Council; manages the council's housing stock under a 27-year agreement reconfirmed in 2014. RSH: management provided 'by its arms-length management organisation, Stockport Homes'.
- Status
- Operating
- Homes managed
- 10,832 homes · as at 13 May 2026
Where this figure comes from: Regulator of Social Housing judgement (13 May 2026): Stockport MBC 'owns 10,832 social homes'. Deloitte independent review (Dec 2024): c.11,500 homes; Stockport Homes site: over 12,000 properties incl. private landlords' and own new-builds. - The council’s own rulings
- None published under the council’s name in our data
Sources: gov.uk · stockporthomes.org · stockport.gov.uk · democracy.stockport.gov.uk
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 7 | 24% |
| Partial maladministration | 9 | 31% |
| Reasonable redress | 4 | 14% |
| No maladministration | 8 | 28% |
| Outside jurisdiction | 1 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 18 |
| Apology | 11 |
| Repairs | 7 |
| Take Specific Action (non-repair) | 6 |
| Case Review | 3 |
| Other | 3 |
| Policy Review | 2 |
| Process Change | 2 |
| Staff Training | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 16 | 11 | |
| Repairs (includes damp and mould) | 16 | 9 | |
| Moving/ | 8 | 5 | |
| ASB/ | 7 | 4 | |
| Estate Management | 3 | 1 | |
| Financial | 2 | 1 | |
| Information and data management | 2 | 2 |
A ruling can have more than one category tag. 3 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 3 | 2 | |
| 2022 | 1 | 0 | |
| 2023 | 6 | 2 | |
| 2024 | 6 | 4 | |
| 2025 | 11 | 7 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
11,318 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 17
- Findings
- 34
- Maladministration findings
- 20
- Maladministration rate (share of findings)
- 61%
- Severe maladministration findings
- 0
- Compensation ordered
- £9,417
Latest rulings
See and filter all 29The 10 most recent of 29 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 24 February 2026Case 202438843 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of reported leaks into the property and its repairs. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 26 November 2025Case 202506964 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of damp and mould and associated repairs. Reports of ASB. Concerns about its communication relating to a request for a housing transfer. We have also considered the landlord’s response to the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 19 November 2025Case 202338709 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s housing application. The associated complaint.”
- 30 September 2025Case 202329955 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response the resident’s request for reasonable adjustments in line with the Equality Act 2010. Handling of the associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Other, Repairs
- 24 September 2025Case 202421475 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of a leak, and his request for compensation.”
Recommendations: Take Specific Action (non-repair)
- 23 June 2025Case 202326007 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports about the condition of her garden.”
- 17 June 2025Case 202338672 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s shared ownership property purchase.”
Orders or recommendations: Compensation
- 12 June 2025Case 202330786 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of beetles in the property. The Ombudsman has also considered the landlord’s record keeping.”
Orders or recommendations: Apology, Case Review, Compensation, Other, Process Change
- 21 May 2025Case 202419791 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s subject access request. Imposing contact restrictions on the resident. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation
- 6 May 2025Case 202406883 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of reported damp and mould.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
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