Check your landlordLandlord
Stevenage Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 22
- May 2021 to November 2025
- Maladministration found
- 64%
- 14 of 22 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 22 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 9 | 41% |
| Partial maladministration | 5 | 23% |
| Reasonable redress | 2 | 9% |
| No maladministration | 4 | 18% |
| Outside jurisdiction | 1 | 5% |
| Mediation | 1 | 5% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 17 |
| Apology | 10 |
| Case Review | 4 |
| Other | 4 |
| Repairs | 3 |
| Take Specific Action (non-repair) | 3 |
| Policy Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 10 | 7 | |
| Managing Relations | 9 | 7 | |
| Health and Safety (inc. building safety) | 5 | 3 | |
| Estate Management | 2 | 2 | |
| Information and data management | 2 | 1 | |
| Planned Works | 2 | 0 | |
| ASB/ | 1 | 1 | |
| Financial | 1 | 0 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 2 | |
| 2022 | 0 | 0 | |
| 2023 | 3 | 3 | |
| 2024 | 5 | 2 | |
| 2025 | 12 | 7 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
9,343 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 16
- Findings
- 35
- Maladministration findings
- 17
- Maladministration rate (share of findings)
- 53%
- Severe maladministration findings
- 0
- Compensation ordered
- £6,275
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
7,834 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 94.6%
- Stage 2 answered on time
- 81.2%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 22The 10 most recent of 22 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 10 November 2025Case 202408578 · LeaseholderNo maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s reports of communal repairs including: leaking guttering. communal lighting being too bright. communal doors not locking, causing a disturbance and also leaking. The resident also reported disruption and damage caused to her…”
- 15 October 2025Case 202314292 · Secure TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to damp and mould.”
Orders or recommendations: Apology, Compensation
- 2 October 2025Case 202321733 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Gutter leak, fascia, soffit, and roof repairs. The associated complaint.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 26 August 2025Case 202416582 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about water charges within their rent.”
Recommendations: Compensation
- 31 July 2025Case 202325937 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the resident’s request to the landlord to fit more storage cupboards and cover exposed gas pipes in the property’s kitchen.”
- 25 June 2025Case 202428889 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request to park within the property boundary and his request for a management move.”
Recommendations: Take Specific Action (non-repair)
- 15 May 2025Case 202412705 · Secure TenancyMaladministration
Orders or recommendations: Apology, Compensation, Other
- 30 April 2025Case 202308817 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the leaseholder’s reports of: Condensation in the loft. Damp and mould. The standard of works to the communal areas. We have also considered the handling of the complaint.”
Orders or recommendations: Compensation, Repairs
- 30 April 2025Case 202300243 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s response to the resident’s: Reports of ongoing issues with the windows and doors at her property. Concerns about the conduct of a member of its staff. This complaint is also its handling of the associated complaint”
Orders or recommendations: Apology, Compensation
- 18 March 2025Case 202308854 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s reports of: A draught in the property. Concerns about the installation of a positive input ventilation (PIV) unit and the increased cost of heating. We have also investigated the landlord’s…”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.