Check your landlordLandlord
Star Housing
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 2
- June 2023 to December 2023
- Maladministration found
- 1 of 2
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 2 rulings.
Council homes
Star Housing manages council homes on behalf of Shropshire Council.
STAR Housing = Shropshire Towns and Rural Housing Limited (08289137), Shropshire Council's ALMO created 2013 to manage its council homes; Companies House PSC: Shropshire Council (75%+ shares and votes). Management agreement extended 10 years (Apr 2023 to Mar 2033).
- Status
- Operating
- Homes managed
- 4,000 homes · as at 16 November 2023
Where this figure comes from: Shropshire Council newsroom (16 Nov 2023): STAR 'responsible for managing around 4,000 homes'. - The council’s own rulings
- Shropshire Council: 2 rulings published under the council’s name
Combined total of separately published rulings
- rulings published under Shropshire Council or Star Housing
- 4
- maladministration found (severe, maladministration or partial)
- 3 of 4 rulings
- severe maladministration
- 0
The Ombudsman publishes these rulings under separate names. We add them up here; no ruling is counted twice.
Sources: housing-ombudsman.org.uk · newsroom.shropshire.gov.uk · newsroom.shropshire.gov.uk · find-and-update.company-information.service.gov.uk · find-and-update.company-information.service.gov.uk · starhousing.org.uk
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 1 |
| Reasonable redress | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 2 |
| Policy Review | 1 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 2 | 1 | |
| Managing Relations | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2023 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
These figures are for Shropshire Council, whose homes Star Housing manages.
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
4,202 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 4
- Findings
- 13
- Maladministration findings
- 11
- Maladministration rate (share of findings)
- 85%
- Severe maladministration findings
- 0
- Compensation ordered
- £3,125
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
4,123 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 94.2%
- Stage 2 answered on time
- 96.8%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 2The 2 most recent of 2 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 15 December 2023Case 202220505 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The information provided by the landlord before the resident accepted the tenancy. The landlord’s response to the resident’s request to alter the property. The Ombudsman has also investigated the landlord's complaint handling.”
Orders or recommendations: Compensation, Process Change
- 22 June 2023Case 202204097 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the level of compensation offered following the resident’s complaint about repairs.”
Recommendations: Compensation, Policy Review
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