Check your landlordLandlord
St Mungo Community Housing Association
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 5
- February 2021 to August 2025
- Maladministration found
- 5 of 5
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 5 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 4 |
| Partial maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 5 |
| Apology | 2 |
| Policy Review | 2 |
| Repairs | 2 |
| Case Review | 1 |
| Other | 1 |
| Staff Training | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 5 | 5 | |
| Financial | 3 | 3 | |
| Repairs (includes damp and mould) | 3 | 3 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 0 | 0 | |
| 2023 | 1 | 1 | |
| 2024 | 2 | 2 | |
| 2025 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
1,410 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 76.1%
- Stage 2 answered on time
- 94.7%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 5The 5 most recent of 5 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 11 August 2025Case 202401815 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s concerns about a rent refund and rent arrears. Complaints handling.”
Orders or recommendations: Compensation, Other
- 31 July 2024Case 202346162 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “This complaint is about the landlord’s: Response to the resident’s reports of mice. Response to the resident’s concerns around inadequate heating. Handling of carpet replacement works. Response to the resident’s requests for compensation due to lift…”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 27 February 2024Case 202214386 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about: The level of compensation offered by the landlord following the resident’s complaints about roof leaks and damp in his home. The landlord’s complaint handling.”
Orders or recommendations: Compensation, Repairs
- 19 October 2023Case 202114501 · LicenceMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s rent account and its response to her request to write off rent arrears. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Staff Training
- 8 February 2021Case 201910473 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: the landlord failing to carry out void works prior to the resident moving into the property; the length of time it took the landlord to carry out repairs; the landlord’s communication, including complaint handling and staff conduct.”
Orders or recommendations: Case Review, Compensation, Policy Review, Repairs
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