Check your landlordLandlord
St Albans City and District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 17
- December 2020 to March 2026
- Maladministration found
- 88%
- 15 of 17 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 17 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 8 | 47% |
| Partial maladministration | 7 | 41% |
| No maladministration | 2 | 12% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 15 |
| Apology | 10 |
| Repairs | 6 |
| Case Review | 5 |
| Other | 4 |
| Staff Training | 4 |
| Take Specific Action (non-repair) | 4 |
| Process Change | 2 |
| Policy Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 11 | 10 | |
| Managing Relations | 10 | 9 | |
| Moving/ | 6 | 6 | |
| ASB/ | 2 | 2 | |
| Financial | 2 | 2 | |
| Planned Works | 2 | 2 | |
| Estate Management | 1 | 1 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 1 | |
| 2021 | 2 | 1 | |
| 2022 | 0 | 0 | |
| 2023 | 1 | 0 | |
| 2024 | 4 | 4 | |
| 2025 | 8 | 8 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
5,851 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 15
- Findings
- 44
- Maladministration findings
- 33
- Maladministration rate (share of findings)
- 83%
- Severe maladministration findings
- 0
- Compensation ordered
- £9,345
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
4,673 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 79.6%
- Stage 2 answered on time
- 72.5%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 17The 10 most recent of 17 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 31 March 2026Case 202503830 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Management of damp and mould. Response to the resident’s request for temporary accommodation. We have also investigated its complaints handling.”
Orders or recommendations: Apology, Case Review, Compensation, Staff Training
- 31 October 2025Case 202429798 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs in the resident’s property. The resident’s concerns about the use of latex in his property’s flooring. The storage of the resident’s belongings. The replacement of the resident’s blinds. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Other
- 24 September 2025Case 202501155 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: repairs to the roof of the house. renewal of the loft insulation. repairs to the shed roof. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Compensation, Repairs
- 26 August 2025Case 202418681 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. We have also considered the landlord’s complaint handling as part of the investigation.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 20 August 2025Case 202439371 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about insulation in the communal areas and leaks, damp and mould in his property.”
Orders or recommendations: Apology, Compensation, Repairs, Staff Training
- 20 June 2025Case 202417681 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: handling of repairs to windows and external doors. response to the resident’s request for compensation due to high heating bills. response to the resident’s request for a new kitchen. We have also considered the…”
Orders or recommendations: Apology, Compensation
- 19 June 2025Case 202420328 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: Handling of the residents reports about the condition of the property, including boiler problems, damp and mould and other health and safety issues. Response to the resident’s complaint about its handling of her…”
Orders or recommendations: Compensation, Other
- 29 May 2025Case 202429405 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The resident’s complaint was about: The resident’s concerns about the condition of the property on letting and further repairs. The landlord's response to the resident's reports of mould in the property. The landlord’s complaint handling.”
Orders or recommendations: Compensation, Process Change, Repairs, Take Specific Action (non-repair)
- 30 April 2025Case 202300948 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord's handling of the resident's reports of: Damage caused when conducting repairs, quality of works, and the landlord not completing a snagging list. Radiators not heating the property sufficiently. Repairs required to…”
Orders or recommendations: Apology, Case Review, Compensation, Process Change
- 7 November 2024Case 202306122 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property and outstanding void repairs. Complaint handling.”
Orders or recommendations: Compensation, Staff Training, Take Specific Action (non-repair)
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