Check your landlordLandlord
Spitalfields Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 5
- February 2022 to October 2025
- Maladministration found
- 5 of 5
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 5 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Severe maladministration | 1 |
| Maladministration | 1 |
| Partial maladministration | 3 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 5 |
| Apology | 4 |
| Repairs | 2 |
| Take Specific Action (non-repair) | 2 |
| Case Review | 1 |
| Policy Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 5 | 5 | |
| Repairs (includes damp and mould) | 3 | 3 | |
| Financial | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 2 | 2 | |
| 2023 | 1 | 1 | |
| 2024 | 1 | 1 | |
| 2025 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 5The 5 most recent of 5 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 31 October 2025Case 202217735 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord handled: Concerns about an anonymous letter. Concerns about the cleanliness and decoration of the communal areas. Reports of entry phone systems not working. A dispute about rent arrears. The associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 5 August 2024Case 202003302 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s handling of the resident’s request for information about the removal and replacement of cladding on the building. The landlord’s response to enquiries made by the resident relating to fire safety and the EWS1…”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 26 April 2023Case 202016687 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is regarding the landlord’s: Repairs team’s responses to the resident’s calls and emails. Handling of the associated complaint.”
Orders or recommendations: Apology, Compensation
- 30 June 2022Case 202008492 · Assured TenancySevere maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Complaints handling. Response to the resident’s reports of leaks at the property and damage to belongings.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs, Take Specific Action (non-repair)
- 14 February 2022Case 202008574 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlords: Handling of the resident’s request to purchase her property. Complaint handling.”
Orders or recommendations: Compensation
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.