Check your landlordLandlord
Sparrow Shared Ownership Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 10
- October 2024 to April 2026
- Maladministration found
- 50%
- 5 of 10 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 10 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 1 | 10% |
| Partial maladministration | 4 | 40% |
| Reasonable redress | 5 | 50% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 8 |
| Apology | 4 |
| Take Specific Action (non-repair) | 2 |
| Other | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Moving/ | 7 | 2 | |
| Managing Relations | 6 | 3 | |
| Repairs (includes damp and mould) | 2 | 2 | |
| Estate Management | 1 | 0 | |
| Financial | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2024 | 2 | 2 | |
| 2025 | 5 | 1 | |
| 2026 | 3 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
6,820 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 10
- Findings
- 22
- Maladministration findings
- 10
- Maladministration rate (share of findings)
- 48%
- Severe maladministration findings
- 0
- Compensation ordered
- £5,470
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
3,042 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- not reported
- Stage 2 answered on time
- not reported
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 10The 10 most recent of 10 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 2 April 2026Case 202404510 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of a loss of heating and hot water. Reports of high meter readings. The resident’s complaint.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 25 February 2026Case 202318978 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Reports of defects. The resident’s complaint.”
Orders or recommendations: Apology, Compensation
- 10 February 2026Case 202343253 · Shared OwnershipReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of a defect. We have also considered the landlord’s complaint handling.”
Recommendations: Compensation
- 18 December 2025Case 202325309 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about the condition of her garden. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 23 October 2025Case 202334273 · Shared OwnershipReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns regarding issues with the cladding and defects. The landlord’s complaint handling.”
Recommendations: Compensation
- 19 June 2025Case 202304514 · Shared OwnershipReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of defects. The associated complaint.”
- 17 April 2025Case 202314747 · Shared OwnershipReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s reports of defects to her property. Handling of reports of a defect to the resident’s fire alarm. Complaint handling.”
Recommendations: Compensation, Other
- 25 March 2025Case 202309277 · Shared OwnershipReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Defects the resident reported at his property. The resident’s parking allocation. The associated complaint.”
- 25 October 2024Case 202219349 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about: Noise transference from a neighbouring property. The condition of the kitchen units. This Service has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 24 October 2024Case 202211908 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
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