Check your landlordLandlord
Southway Housing Trust (Manchester) Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 22
- March 2021 to December 2025
- Maladministration found
- 82%
- 18 of 22 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 2 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 22 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 5% |
| Maladministration | 10 | 45% |
| Partial maladministration | 7 | 32% |
| No maladministration | 4 | 18% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 18 |
| Apology | 11 |
| Take Specific Action (non-repair) | 7 |
| Process Change | 6 |
| Repairs | 6 |
| Case Review | 5 |
| Other | 5 |
| Staff Training | 5 |
| Policy Review | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 13 | 12 | |
| Managing Relations | 12 | 12 | |
| Moving/ | 5 | 4 | |
| ASB/ | 3 | 2 | |
| Estate Management | 2 | 1 | |
| Financial | 2 | 2 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 4 | 2 | |
| 2022 | 5 | 3 | |
| 2023 | 3 | 3 | |
| 2024 | 6 | 6 | |
| 2025 | 4 | 4 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
6,676 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 7
- Findings
- 22
- Maladministration findings
- 13
- Maladministration rate (share of findings)
- 65%
- Severe maladministration findings
- 2
- Compensation ordered
- £7,602
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
6,336 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 71.6%
- Stage 2 answered on time
- 98.5%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 22The 10 most recent of 22 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 1 December 2025Case 202401793 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s response to: The resident’s reports of damp and mould in the property and associated repairs. The associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Other, Process Change, Take Specific Action (non-repair)
- 9 September 2025Case 202445554 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: the resident’s reports about damp and mould, and subsequent repairs. the complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Staff Training
- 28 August 2025Case 202429505 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of a leak in the cellar. The associated complaint. We have also investigated the landlord’s record keeping.”
Orders or recommendations: Apology, Compensation, Other
- 31 March 2025Case 202306190 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of defects with his new build property. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Process Change, Staff Training
- 20 December 2024Case 202125549 · Secure TenancyMaladministration
Orders or recommendations: Apology, Case Review, Compensation
- 29 November 2024Case 202306857 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s response to her requests for repairs to her front gate and fencing. The resident also complained about the landlord’s handling of her requests for repairs to the WC, hallway, kitchen and a security light.”
Orders or recommendations: Apology, Case Review, Compensation, Other, Repairs
- 28 October 2024Case 202305843 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s Right to Buy application. This report also looks at the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Compensation, Other
- 21 August 2024Case 202210234 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about rights of access over shared pathways and the associated reports of antisocial behaviour by her neighbour. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Staff Training, Take Specific Action (non-repair)
- 30 July 2024Case 202203674 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of a rat infestation in the property. The resident’s concerns about scaffolding erected around the property. The associated complaint.”
Orders or recommendations: Apology, Compensation, Process Change, Repairs
- 18 January 2024Case 202106192 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The decant process due to bathroom works. A Right to Buy (RTB) application. Reports of pest infestation. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
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