Check your landlordLandlord
Southwark Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 306
- December 2020 to July 2026
- Maladministration found
- 76%
- 232 of 306 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 5
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 6 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 306 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 5 | 2% |
| Maladministration | 146 | 48% |
| Partial maladministration | 81 | 26% |
| Reasonable redress | 17 | 6% |
| No maladministration | 31 | 10% |
| Outside jurisdiction | 23 | 8% |
| Mediation | 2 | 1% |
| Unknown | 1 | 0% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 243 |
| Apology | 139 |
| Take Specific Action (non-repair) | 115 |
| Other | 54 |
| Repairs | 46 |
| Staff Training | 35 |
| Case Review | 32 |
| Policy Review | 30 |
| Process Change | 20 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 196 | 176 | |
| Repairs (includes damp and mould) | 188 | 153 | |
| ASB/ | 40 | 32 | |
| Financial | 31 | 19 | |
| Moving/ | 21 | 15 | |
| Estate Management | 15 | 8 | |
| Health and Safety (inc. building safety) | 11 | 11 | |
| Information and data management | 7 | 5 | |
| Occupancy Rights | 6 | 4 | |
| Planned Works | 5 | 4 |
A ruling can have more than one category tag. 29 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 2 | 2 | |
| 2021 | 51 | 22 | |
| 2022 | 37 | 28 | |
| 2023 | 41 | 33 | |
| 2024 | 49 | 45 | |
| 2025 | 91 | 72 | |
| 2026 | 35 | 30 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
51,412 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 135
- Findings
- 297
- Maladministration findings
- 211
- Maladministration rate (share of findings)
- 75%
- Severe maladministration findings
- 6
- Compensation ordered
- £97,743
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
37,062 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 27.1%
- Stage 2 answered on time
- 23.1%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 306The 10 most recent of 306 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 7 July 2026Case 202421746 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and mould.”
Orders or recommendations: Apology, Compensation
- 29 May 2026Case 202501874 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of reports of a communal waste stack leak. The landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 28 May 2026Case 202529735 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to a leak, including electrics. We have also considered its complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Other, Take Specific Action (non-repair)
- 27 May 2026Case 202410508 · Introductory TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the removal of a gas pipe from a floor containing asbestos. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 20 May 2026Case 202406630 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s response to the resident’s: Reports of a draughty front door. Bathroom and kitchen renewal request. Complaint.”
Orders or recommendations: Apology, Compensation
- 19 May 2026Case 202450625 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of a leak and associated repairs. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 18 May 2026Case 202503448 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s concerns about repairs to the staircase. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 18 May 2026Case 202440505 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of pest control issues, and the associated repairs. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 18 May 2026Case 202437521 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Complaint.”
Orders or recommendations: Apology, Compensation
- 18 May 2026Case 202431046 · LicenceOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of a request to pay decorating costs.”
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