Check your landlordLandlord
Southend-on-Sea City Council
Also published by the Ombudsman as: Southend on Sea City Council; Southend-on-Sea Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 25
- May 2022 to May 2026
- Maladministration found
- 92%
- 23 of 25 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 25 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 11 | 44% |
| Partial maladministration | 12 | 48% |
| Reasonable redress | 1 | 4% |
| Mediation | 1 | 4% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 24 |
| Apology | 13 |
| Take Specific Action (non-repair) | 13 |
| Repairs | 8 |
| Other | 6 |
| Case Review | 5 |
| Policy Review | 3 |
| Staff Training | 3 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 17 | 17 | |
| Repairs (includes damp and mould) | 16 | 14 | |
| ASB/ | 4 | 4 | |
| Information and data management | 3 | 3 | |
| Estate Management | 2 | 2 | |
| Health and Safety (inc. building safety) | 2 | 2 | |
| Financial | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 2 | 2 | |
| 2023 | 1 | 1 | |
| 2024 | 12 | 12 | |
| 2025 | 8 | 6 | |
| 2026 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
6,649 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 13
- Findings
- 24
- Maladministration findings
- 14
- Maladministration rate (share of findings)
- 58%
- Severe maladministration findings
- 0
- Compensation ordered
- £7,044
Name in the Ombudsman’s report: Southend on Sea City Council.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
6,098 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 69.5%
- Stage 2 answered on time
- 76.6%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
Name in the Regulator’s data: Southend on Sea City Council.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 25The 10 most recent of 25 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 14 May 2026Case 202348068 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of noise nuisance. The complaint.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 23 April 2026Case 202537178 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance. Complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 18 December 2025Case 202503824 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: reports of damp and mould the resident’s complaint”
Orders or recommendations: Apology, Compensation, Other
- 17 December 2025Case 202414266 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: the resident’s request to move home due to antisocial behaviour (ASB) the associated complaint”
Orders or recommendations: Apology, Compensation, Staff Training
- 4 December 2025Case 202506439 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of repairs. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 27 November 2025Case 202411019 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s: Handling of an error with the boiler installation. Complaint handling.”
Orders or recommendations: Compensation, Other
- 13 November 2025Case 202442170 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Damp and mould at the property. The associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 20 October 2025Case 202450515 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the request for: shed removal. a kitchen extension. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 13 August 2025Case 202347584 · Secure TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of the resident’s: Reports of leaks in the property and subsequent remedial repairs. Reports of a fence repair.”
Orders or recommendations: Compensation
- 15 July 2025Case 202438044 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of damp and mould.”
Recommendations: Compensation, Repairs
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