Check your landlordLandlord
Southampton City Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 22
- December 2020 to March 2026
- Maladministration found
- 68%
- 15 of 22 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 2 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 22 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 10 | 45% |
| Partial maladministration | 5 | 23% |
| Reasonable redress | 1 | 5% |
| No maladministration | 5 | 23% |
| Outside jurisdiction | 1 | 5% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 15 |
| Take Specific Action (non-repair) | 13 |
| Apology | 9 |
| Policy Review | 4 |
| Repairs | 4 |
| Case Review | 2 |
| Other | 2 |
| Staff Training | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 11 | 9 | |
| Repairs (includes damp and mould) | 8 | 4 | |
| ASB/ | 6 | 6 | |
| Moving/ | 5 | 5 | |
| Financial | 2 | 1 | |
| Health and Safety (inc. building safety) | 2 | 2 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag. 3 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 0 | 0 | |
| 2022 | 4 | 2 | |
| 2023 | 3 | 2 | |
| 2024 | 5 | 4 | |
| 2025 | 6 | 4 | |
| 2026 | 3 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
18,413 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 8
- Findings
- 22
- Maladministration findings
- 18
- Maladministration rate (share of findings)
- 90%
- Severe maladministration findings
- 2
- Compensation ordered
- £5,525
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
15,896 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 68.6%
- Stage 2 answered on time
- 94.7%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 22The 10 most recent of 22 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 10 March 2026Case 202520155 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of ASB. Complaint.”
Orders or recommendations: Case Review, Compensation, Take Specific Action (non-repair)
- 9 February 2026Case 202318910 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Response to reports that the resident had no heating and hot water. The associated complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Staff Training, Take Specific Action (non-repair)
- 21 January 2026Case 202443016 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s response to the resident’s reports of noise and antisocial behaviour (ASB). The associated complaint.”
Orders or recommendations: Apology, Compensation, Other
- 10 November 2025Case 202431015 · LeaseholderOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the level and reasonableness of the heating and heating administration portion of the resident’s service charges.”
- 30 April 2025Case 202319968 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: the condition of the property when let in 2010. the landlord’s handling of an asbestos incident in 2017. the landlord’s handling of a ceiling repair. the landlord’s response to the resident’s concerns about asbestos. the landlord’s…”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 22 April 2025Case 202324519 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: Rusty water from the cold taps, and a fault with the internal stop tap. Leaks and associated damage. We also considered the landlord’s handling of the related complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 28 March 2025Case 202419696 · Secure TenancyMaladministration
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 10 February 2025Case 202306049 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s reports of defects to the property causing damp and mould. Complaints handling.”
Orders or recommendations: Compensation, Other
- 16 January 2025Case 202220421 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the resident’s report of repairs to the heating system and the associated charge.”
- 27 September 2024Case 202326087 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of pest control reports and associated works. The landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
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