Check your landlordLandlord
South Kesteven District Council
Also published by the Ombudsman as: South Kesteven District Councill
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 10
- April 2021 to May 2026
- Maladministration found
- 70%
- 7 of 10 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 10 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 5 | 50% |
| Partial maladministration | 2 | 20% |
| No maladministration | 1 | 10% |
| Mediation | 2 | 20% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 9 |
| Policy Review | 5 |
| Apology | 3 |
| Repairs | 2 |
| Take Specific Action (non-repair) | 2 |
| Case Review | 1 |
| Other | 1 |
| Process Change | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 5 | 2 | |
| Repairs (includes damp and mould) | 3 | 3 | |
| ASB/ | 2 | 1 |
A ruling can have more than one category tag. 3 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 1 | |
| 2022 | 0 | 0 | |
| 2023 | 4 | 4 | |
| 2024 | 1 | 1 | |
| 2025 | 1 | 0 | |
| 2026 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,898 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 88%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 10The 10 most recent of 10 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 28 May 2026Case 202413942 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of repair to an external wall.”
Orders or recommendations: Compensation
- 20 March 2026Case 202529161 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about a neighbour’s CCTV camera. We have also investigated the landlord’s complaint handling.”
- 24 October 2025Case 202334681 · Secure TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to reports of staff conduct.”
Orders or recommendations: Compensation
- 23 August 2024Case 202330587 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs in the resident’s property and the resident’s request for improvements. The resident’s complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Other, Repairs
- 30 November 2023Case 202204512 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of: Repairs to the property and the associated delays. The associated complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 2 August 2023Case 202111697 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident complains about the landlord’s handling of his reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation, Policy Review
- 31 July 2023Case 202204441 · Secure TenancyMaladministration
Orders or recommendations: Compensation, Policy Review, Staff Training, Take Specific Action (non-repair)
- 14 May 2023Case 202127106 · Introductory TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Provision of keys for the windows in the property. Complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Process Change, Repairs
- 13 December 2021Case 202116761 · Secure TenancyMediation
What the complaint was about (from the ruling) “The resident complained about the: Conduct of the landlord’s member of staff. Landlord’s response to their report that their gate had been damaged by the member of staff. Landlord’s request that they remove items from outside of the property.”
Orders or recommendations: Compensation
- 21 April 2021Case 202006324 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of a complaint made against him about anti-social behaviour (ASB). The complaint is also about the landlord’s complaint handling.”
Orders or recommendations: Compensation, Policy Review
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