Check your landlordLandlord
South Holland District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 4
- January 2022 to July 2024
- Maladministration found
- 3 of 4
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 4 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 1 |
| Partial maladministration | 2 |
| No maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 3 |
| Take Specific Action (non-repair) | 2 |
| Apology | 1 |
| Case Review | 1 |
| Policy Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 3 | 2 | |
| Financial | 1 | 0 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Information and data management | 1 | 1 | |
| Managing Relations | 1 | 1 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 2 | 1 | |
| 2023 | 1 | 1 | |
| 2024 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
3,838 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 94.8%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 4The 4 most recent of 4 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 22 July 2024Case 202233115 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord's handling of the resident’s personal belongings in his former property following a fire. The landlord's decision to restrict the resident's access to his former property following a fire.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 29 November 2023Case 202111751 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s kitchen adaptation works. The resident’s complaint. The Ombudsman also assessed the landlord’s record keeping.”
Orders or recommendations: Case Review, Compensation, Take Specific Action (non-repair)
- 15 March 2022Case 202104237 · Assured TenancyPartial maladministration
Orders or recommendations: Compensation
- 31 January 2022Case 201914962 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the residents’ concerns about the service charge and service delivery. The service charge payable under the tenancy agreement. The landlord’s response to repairs.”
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