Check your landlordLandlord
South Derbyshire District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 6
- October 2022 to January 2026
- Maladministration found
- 5 of 6
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 6 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 2 |
| Partial maladministration | 3 |
| No maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Apology | 5 |
| Compensation | 5 |
| Repairs | 3 |
| Take Specific Action (non-repair) | 3 |
| Case Review | 1 |
| Other | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 3 | 3 | |
| Repairs (includes damp and mould) | 3 | 3 | |
| ASB/ | 2 | 1 | |
| Estate Management | 1 | 1 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 1 | 0 | |
| 2023 | 0 | 0 | |
| 2024 | 1 | 1 | |
| 2025 | 3 | 3 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
2,979 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 6
- Findings
- 12
- Maladministration findings
- 8
- Maladministration rate (share of findings)
- 67%
- Severe maladministration findings
- 1
- Compensation ordered
- £3,900
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
2,940 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 6The 6 most recent of 6 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 January 2026Case 202440948 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about how the landlord responded to her reports of leaks and the associated repairs. We have also considered how the landlord dealt with the resident’s complaint.”
Orders or recommendations: Apology, Compensation
- 7 October 2025Case 202425889 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to the bedroom ceiling and the property’s roof. We have also considered the landlord’s handling of the complaint as part of the assessment.”
Orders or recommendations: Apology, Case Review, Compensation, Other, Repairs
- 14 August 2025Case 202347884 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from the neighbour below.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 17 March 2025Case 202413684 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: A dispute over the location of the resident’s parked car. The resident’s reports of damp and mould. We have also considered the landlord’s: Complaint handling. Record keeping.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 29 February 2024Case 202226705 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when it was first let. The landlord’s response to the resident’s concerns about the conduct of its staff. The landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 21 October 2022Case 202012512 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The landlord’s decision to issue the resident with a tenancy warning.”
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