Check your landlordLandlord
South Cambridgeshire District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 5
- March 2022 to January 2026
- Maladministration found
- 2 of 5
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 5 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 2 |
| No maladministration | 3 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Apology | 2 |
| Compensation | 2 |
| Take Specific Action (non-repair) | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 4 | 2 | |
| Managing Relations | 3 | 2 | |
| Estate Management | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 1 | 0 | |
| 2023 | 1 | 1 | |
| 2024 | 0 | 0 | |
| 2025 | 2 | 0 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,762 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 62.8%
- Stage 2 answered on time
- 93.8%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 5The 5 most recent of 5 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 14 January 2026Case 202443247 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 11 April 2025Case 202347341 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s queries concerning the accuracy of an Energy Performance Certificate (EPC) assessment carried out to the property.”
- 26 March 2025Case 202323272 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request to install an electrical vehicle (EV) charging point to the property.”
- 14 June 2023Case 202216493 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to repairs reported during the defect period. Handling of the complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 25 March 2022Case 202107370 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: A pest control appointment. The resident’s installation of CCTV at her property. Its’ staff member’s conduct regarding a parking dispute.”
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