Check your landlordLandlord
Somerset West and Taunton Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 4
- April 2021 to February 2022
- Maladministration found
- 0 of 4
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 4 rulings.
Now part of Somerset Council
- Somerset Council · local government reorganisation · 1 April 2023 · source: legislation.gov.uk
Rulings published under Somerset West and Taunton Council stay listed under that name. Rulings under the current name are on Somerset Council’s page (8 rulings).
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Reasonable redress | 2 |
| No maladministration | 1 |
| Mediation | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 2 |
| Take Specific Action (non-repair) | 2 |
| Apology | 1 |
| Other | 1 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| ASB/ | 1 | 0 | |
| Financial | 1 | 0 | |
| Managing Relations | 1 | 0 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 0 | |
| 2022 | 1 | 0 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord under its successor, Somerset Council. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 4The 4 most recent of 4 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 28 February 2022Case 202109103 · LeaseholderReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s requests for insurance information and her reports of antisocial behaviour.”
Recommendations: Take Specific Action (non-repair)
- 23 September 2021Case 202106296 · Secure TenancyMediation
What the complaint was about (from the ruling) “The complaint is in relation to the resident’s reports of issues with staff conduct.”
Orders or recommendations: Apology, Compensation, Other
- 19 July 2021Case 202006714 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The resident has complained that: The landlord has refused to compensate them for damage to their car.”
- 16 April 2021Case 201909201No maladministration
Recommendations: Compensation, Process Change, Take Specific Action (non-repair)
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