Check your landlordLandlord
Solihull Metropolitan Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 6
- May 2023 to April 2026
- Maladministration found
- 5 of 6
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 6 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 1 |
| Partial maladministration | 4 |
| No maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 5 |
| Apology | 4 |
| Take Specific Action (non-repair) | 2 |
| Case Review | 1 |
| Other | 1 |
| Policy Review | 1 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 5 | 5 | |
| Repairs (includes damp and mould) | 3 | 3 | |
| ASB/ | 2 | 1 | |
| Moving/ | 2 | 2 | |
| Health and Safety (inc. building safety) | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2023 | 2 | 1 | |
| 2024 | 2 | 2 | |
| 2025 | 1 | 1 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
11,148 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 2
- Findings
- 7
- Maladministration findings
- 4
- Maladministration rate (share of findings)
- 67%
- Severe maladministration findings
- 0
- Compensation ordered
- £650
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
9,825 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 73.6%
- Stage 2 answered on time
- 84.9%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 6The 6 most recent of 6 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 23 April 2026Case 202528071 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of boiler repairs. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 30 January 2025Case 202327039 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the: Suitability of the property. Landlord’s handling of the resident’s reports of anti social behaviour (ASB) between March 2023 and September 2023. Landlord's handling of concerns about staff conduct. Landlord’s response to the…”
Orders or recommendations: Apology, Compensation
- 28 June 2024Case 202224767 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). The resident’s request for rehousing. Concerns about staff conduct. The associated complaint.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 28 March 2024Case 202124959 · Secure TenancyMaladministration
Orders or recommendations: Case Review, Compensation, Take Specific Action (non-repair)
- 13 June 2023Case 202010123 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s decision to replace the warm air unit (WAU) in the resident’s property; The landlord’s handling of the installation of a new central heating system; The landlord’s handling of asbestos found in the property; Injury to…”
Orders or recommendations: Apology, Compensation, Policy Review, Process Change
- 23 May 2023Case 202126746 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports from the resident of anti-social behaviour.”
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