Check your landlordLandlord
Soho Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 10
- August 2022 to April 2026
- Maladministration found
- 100%
- 10 of 10 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 10 rulings.
The Ombudsman has published further reports or orders about this landlord
Complaint Handling Failure Orders: 11 Complaint Handling Failure Orders in 2024-25. What is a Complaint Handling Failure Order?
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 10% |
| Maladministration | 1 | 10% |
| Partial maladministration | 8 | 80% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 10 |
| Take Specific Action (non-repair) | 7 |
| Apology | 6 |
| Repairs | 5 |
| Other | 3 |
| Case Review | 2 |
| Policy Review | 2 |
| Staff Training | 2 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 9 | 9 | |
| Repairs (includes damp and mould) | 4 | 4 | |
| ASB/ | 1 | 1 | |
| Financial | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Information and data management | 1 | 1 | |
| Moving/ | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 1 | 1 | |
| 2023 | 1 | 1 | |
| 2024 | 5 | 5 | |
| 2025 | 2 | 2 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
776 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 3
- Findings
- 6
- Maladministration findings
- 4
- Maladministration rate (share of findings)
- 67%
- Severe maladministration findings
- 1
- Compensation ordered
- £3,725
Latest rulings
See and filter all 10The 10 most recent of 10 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 10 April 2026Case 202311656 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: the resident’s concerns about the error in the tenancy‑type record following succession the resident’s request to add a household member the associated complaint”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 30 September 2025Case 202411916 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports about the hot water supply to the resident’s bath and shower. The associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Other, Repairs
- 15 September 2025Case 202427170 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's response to the resident's reports of harassment under the Equality Act 2010, intimidation, and targeted behaviour from a member of staff. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 20 December 2024Case 202328172 · Assured Shorthold TenancySevere maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs and the resident’s related requests for reasonable adjustments.”
Orders or recommendations: Apology, Compensation, Policy Review, Staff Training, Take Specific Action (non-repair)
- 31 October 2024Case 202309829 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: Boiler repairs. Leaks and flooding within the property. Reports of carbon monoxide warnings. Repairs to the communal lift. Communal cleaning and maintenance. Reports about the conduct of housing officers.…”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 30 August 2024Case 202214269 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident about its handling of their antisocial behaviour (‘ASB’) reports. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record-keeping.”
Orders or recommendations: Compensation, Other, Take Specific Action (non-repair)
- 28 February 2024Case 202121347 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: A planned bathroom replacement. Its knowledge and information management, in relation to the handling of a leak. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Process Change, Repairs
- 31 January 2024Case 202123144 · Assured TenancyPartial maladministration
Orders or recommendations: Apology, Case Review, Compensation, Other, Repairs
- 19 July 2023Case 202115216 · ApplicantPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s decision to close its community housing scheme. The landlord’s response to the applicant’s complaint about its decision.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 30 August 2022Case 202111856 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s handling of the resident’s reports of water ingress, damp, and other repairs to the property. The landlord’s handling of the resident’s temporary decant and his request for a permanent move. The landlord’s complaints…”
Orders or recommendations: Compensation, Policy Review, Repairs, Take Specific Action (non-repair)
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