Check your landlordLandlord
Soha Housing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 14
- May 2022 to May 2026
- Maladministration found
- 71%
- 10 of 14 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 14 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 5 | 36% |
| Partial maladministration | 5 | 36% |
| Reasonable redress | 1 | 7% |
| No maladministration | 1 | 7% |
| Outside jurisdiction | 2 | 14% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 11 |
| Apology | 7 |
| Repairs | 3 |
| Take Specific Action (non-repair) | 3 |
| Case Review | 1 |
| Policy Review | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 10 | 7 | |
| Managing Relations | 7 | 6 | |
| Financial | 3 | 2 | |
| Information and data management | 2 | 1 | |
| Planned Works | 2 | 1 | |
| ASB/ | 1 | 1 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 1 | 0 | |
| 2023 | 0 | 0 | |
| 2024 | 2 | 2 | |
| 2025 | 7 | 5 | |
| 2026 | 4 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
8,002 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 10
- Findings
- 22
- Maladministration findings
- 17
- Maladministration rate (share of findings)
- 85%
- Severe maladministration findings
- 0
- Compensation ordered
- £3,240
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
7,641 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 99.1%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 14The 10 most recent of 14 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 7 May 2026Case 202403989 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about how the landlord handled the resident’s rent account. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Compensation
- 4 March 2026Case 202318986 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Queries about the increase in service charges. Report that it had failed to adequately maintain communal areas. Associated complaint.”
- 23 February 2026Case 202422883 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s repair request for the toilet.”
Orders or recommendations: Apology, Compensation, Policy Review, Repairs
- 28 January 2026Case 202518547 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of excessive heat retention within the property. Associated complaint.”
Orders or recommendations: Apology, Compensation
- 20 November 2025Case 202334096 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to reports of noise transference from the flat above. Complaint handling.”
Orders or recommendations: Apology, Compensation
- 12 November 2025Case 202407326 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) (shortened) “The resident’s complaint is about the landlord’s handling of the resident’s: Request for reasonable adjustments associated with the window replacement. Request for information including training records. Concerns about the landlord’s methods of communication and language used in communication.…”
- 30 September 2025Case 202318878 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s handling of the resident’s concerns regarding the installation of new windows in his home. The landlord’s handling of the resident’s request for reasonable adjustments. The landlord’s handling of the resident’s claims…”
Orders or recommendations: Apology, Compensation, Repairs, Staff Training
- 8 July 2025Case 202407710 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of its decision to remove a timber conservatory from the property.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 24 June 2025Case 202334993 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s response to the resident’s complaint about its handling of repairs and request for compensation for failed appointments.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 23 April 2025Case 202337405 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of pests and the conduct of its contractor.”
Orders or recommendations: Apology, Compensation
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