Check your landlordLandlord
Slough Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 19
- April 2021 to April 2026
- Maladministration found
- 79%
- 15 of 19 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 2 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 19 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 8 | 42% |
| Partial maladministration | 7 | 37% |
| Reasonable redress | 1 | 5% |
| No maladministration | 3 | 16% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 15 |
| Apology | 9 |
| Other | 6 |
| Take Specific Action (non-repair) | 6 |
| Repairs | 5 |
| Case Review | 3 |
| Process Change | 2 |
| Policy Review | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 14 | 12 | |
| Repairs (includes damp and mould) | 12 | 9 | |
| Financial | 5 | 4 | |
| Estate Management | 3 | 3 | |
| Health and Safety (inc. building safety) | 3 | 3 | |
| ASB/ | 1 | 1 | |
| Moving/ | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 5 | 2 | |
| 2022 | 5 | 4 | |
| 2023 | 1 | 1 | |
| 2024 | 0 | 0 | |
| 2025 | 4 | 4 | |
| 2026 | 4 | 4 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
7,445 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 3
- Findings
- 7
- Maladministration findings
- 6
- Maladministration rate (share of findings)
- 100%
- Severe maladministration findings
- 2
- Compensation ordered
- £8,744
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,955 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 30%
- Stage 2 answered on time
- 32.7%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 19The 10 most recent of 19 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 24 April 2026Case 202442642 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord handled the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 21 April 2026Case 202318429 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about the installation of soft base flooring in the garden. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 15 April 2026Case 202500054 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s request for compensation for the time he was without heating and hot water. Handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Other
- 13 April 2026Case 202409298 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to concerns about the boiler. We have also investigated the associated complaint.”
Orders or recommendations: Apology
- 18 November 2025Case 202442937 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The mould within the wet room of the resident’s property. The electronic door openers at the property. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs
- 30 September 2025Case 202217555 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to service charge queries. We have also assessed the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 28 May 2025Case 202305272 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 30 January 2025Case 202308133 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: the resident’s queries relating to service charges. the subsequent complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Other
- 5 September 2023Case 202113255 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs following a water leak affecting the resident’s property. Communication and the associated complaint.”
Orders or recommendations: Compensation
- 17 October 2022Case 202111254 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “This complaint is about the landlord’s handling of: the resident’s reports of a leak from his roof; the resident’s reports of leaks from his bathroom; works to the resident’s fences and gate; the resident’s request for assistance with the removal of an…”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
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