Check your landlordLandlord
Sheffield City Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 34
- February 2021 to March 2026
- Maladministration found
- 68%
- 23 of 34 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 34 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 14 | 41% |
| Partial maladministration | 9 | 26% |
| Reasonable redress | 1 | 3% |
| No maladministration | 8 | 24% |
| Outside jurisdiction | 2 | 6% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 25 |
| Apology | 13 |
| Take Specific Action (non-repair) | 13 |
| Case Review | 9 |
| Other | 9 |
| Repairs | 7 |
| Staff Training | 5 |
| Policy Review | 3 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 18 | 14 | |
| Repairs (includes damp and mould) | 16 | 13 | |
| ASB/ | 9 | 3 | |
| Moving/ | 4 | 3 | |
| Health and Safety (inc. building safety) | 2 | 2 | |
| Estate Management | 1 | 1 | |
| Financial | 1 | 0 | |
| Information and data management | 1 | 1 | |
| Planned Works | 1 | 0 |
A ruling can have more than one category tag. 6 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 4 | 2 | |
| 2022 | 3 | 0 | |
| 2023 | 5 | 5 | |
| 2024 | 4 | 3 | |
| 2025 | 13 | 10 | |
| 2026 | 5 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
41,266 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 14
- Findings
- 32
- Maladministration findings
- 19
- Maladministration rate (share of findings)
- 63%
- Severe maladministration findings
- 0
- Compensation ordered
- £13,117
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
38,122 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 63.7%
- Stage 2 answered on time
- 21.6%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 34The 10 most recent of 34 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 12 March 2026Case 202505592 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s reports of communal repairs. The resident’s reports of leaks from above and related charges. The associated complaint.”
Orders or recommendations: Apology, Compensation, Other
- 9 March 2026Case 202409910 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the: Major works to the resident’s home. Resident’s request for compensation. We have also assessed the landlord’s complaint handling.”
Recommendations: Take Specific Action (non-repair)
- 6 March 2026Case 202438617 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s responses to the resident’s complaints about: Involving police following ASB reports. Reports of repair and maintenance delays. Difficulty accessing the repairs call centre and poor customer service. This investigation also considers the landlord’s general…”
Recommendations: Other
- 23 February 2026Case 202450779 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of repairs to the bathroom. We have also considered the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation
- 16 February 2026Case 202432792 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Case Review, Compensation, Other, Repairs
- 21 November 2025Case 202402357 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s concerns about the delays in carrying out work to his home. The landlord’s response to the resident’s concerns about the conduct of the contractor’s staff. The landlord’s handling of the resident’s complaint.”
Recommendations: Compensation, Repairs
- 29 August 2025Case 202420198 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s decision to recharge the resident for the cost of a lock change, to clean and clear his property, and the required method of payment.”
Recommendations: Other
- 18 August 2025Case 202341095 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The local council’s consideration of the resident’s housing application and the associated banding. The conduct of the local council’s staff in respect of housing allocation. The landlord’s response to the resident’s reports of…”
Orders or recommendations: Compensation
- 11 July 2025Case 202322333 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of the resident’s reports of Antisocial Behaviour (ASB) from her neighbour.”
- 24 June 2025Case 202334281 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports about a lack of cleaning in the communal areas.”
Orders or recommendations: Compensation, Other
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