Check your landlordLandlord
Settle Group
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 26
- September 2021 to June 2026
- Maladministration found
- 65%
- 17 of 26 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 26 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 8 | 31% |
| Partial maladministration | 9 | 35% |
| Reasonable redress | 3 | 12% |
| No maladministration | 4 | 15% |
| Outside jurisdiction | 2 | 8% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 19 |
| Apology | 9 |
| Take Specific Action (non-repair) | 6 |
| Other | 3 |
| Policy Review | 3 |
| Case Review | 2 |
| Staff Training | 2 |
| Process Change | 1 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 16 | 13 | |
| Managing Relations | 14 | 14 | |
| Financial | 5 | 3 | |
| Estate Management | 4 | 3 | |
| Health and Safety (inc. building safety) | 2 | 2 | |
| Moving/ | 2 | 2 | |
| ASB/ | 1 | 0 | |
| Information and data management | 1 | 0 | |
| Occupancy Rights | 1 | 0 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 1 | |
| 2022 | 4 | 0 | |
| 2023 | 6 | 4 | |
| 2024 | 5 | 5 | |
| 2025 | 5 | 5 | |
| 2026 | 3 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
10,431 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 13
- Findings
- 32
- Maladministration findings
- 16
- Maladministration rate (share of findings)
- 50%
- Severe maladministration findings
- 0
- Compensation ordered
- £2,925
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
9,591 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 99.6%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 26The 10 most recent of 26 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 23 June 2026Case 202411912 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about: Levelling the back garden. Repairing floorboards. Insulated cavity closers being installed. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 18 February 2026Case 202440375 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request to install a handrail at the front steps of her block.”
- 13 January 2026Case 202508914 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s reports of: Cracked and broken plaster on multiple walls including the living room, hallway and landing. Leaks from the bathroom contributing to damp and mould, and damaged and uneven flooring in the connected hallway. Multiple…”
Orders or recommendations: Apology, Compensation
- 12 December 2025Case 202440780 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of: Reports of damp, mould and damage to personal belongings. Repairs to the front door. We have also considered the landlord’s handling of the complaint.”
Orders or recommendations: Compensation, Other
- 1 December 2025Case 202430339 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: the resident’s reports of a drain blockage. the resident’s reports of issues with its administration and calculation of service and repair charges. the complaint.”
Orders or recommendations: Apology, Compensation, Other
- 12 June 2025Case 202330572 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the bathroom. Repairs to the kitchen draws. The resident’s reports of an infestation of silverfish. This service has also considered the landlord’s…”
Orders or recommendations: Apology, Compensation, Other
- 23 April 2025Case 202338563 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Drainage issues. Reports of damage to the resident’s conservatory and sheds. Repairs to the kitchen floor. The resident’s concerns about a gas meter. Requests to replace a back door.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 14 April 2025Case 202314481 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Grounds maintenance services and window cleaning costs. Queries about communal gas charges and communal cleaning charges for the resident’s building. The associated complaint.”
Orders or recommendations: Compensation
- 30 May 2024Case 202218809 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: the resident’s request for repairs; the resident’s reports of a pest infestation; the resident’s decant; and the resident’s request for reimbursement for her costs and damaged belongings. The Ombudsman has…”
Orders or recommendations: Compensation
- 24 April 2024Case 202234776 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Complaint handing.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
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