Check your landlordLandlord
Selwood Housing Society Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 7
- June 2023 to June 2026
- Maladministration found
- 5 of 7
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 7 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 2 |
| Partial maladministration | 3 |
| Reasonable redress | 2 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 7 |
| Take Specific Action (non-repair) | 3 |
| Apology | 2 |
| Other | 1 |
| Policy Review | 1 |
| Process Change | 1 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 5 | 5 | |
| Repairs (includes damp and mould) | 5 | 3 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2023 | 1 | 1 | |
| 2024 | 0 | 0 | |
| 2025 | 4 | 2 | |
| 2026 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
7,247 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 5
- Findings
- 7
- Maladministration findings
- 3
- Maladministration rate (share of findings)
- 43%
- Severe maladministration findings
- 0
- Compensation ordered
- £950
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
7,101 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 98.7%
- Stage 2 answered on time
- 98.1%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 7The 7 most recent of 7 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 8 June 2026Case 202535427 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s socket repair. The landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 17 April 2026Case 202338152 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of leaks, damp, and the associated repairs. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 16 December 2025Case 202432833 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s staff conduct concerns. We have investigated the landlords complaint handling.”
Orders or recommendations: Compensation, Other
- 28 August 2025Case 202449545 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of the resident’s reports of damp and mould.”
Recommendations: Compensation, Take Specific Action (non-repair)
- 29 July 2025Case 202414890 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports about pests and weeds, subsidence, repairs at his home, and his concerns about roof safety.”
Recommendations: Compensation
- 10 January 2025Case 202220136 · ApplicantPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the applicant’s application for a shared ownership property. The Ombudsman has also investigated the landlord’s complaint handling.”
Orders or recommendations: Compensation, Policy Review
- 26 June 2023Case 202121603 · Assured TenancyMaladministration
Orders or recommendations: Apology, Compensation, Process Change, Repairs
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