Check your landlordLandlord
Saxon Weald
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 14
- January 2021 to January 2026
- Maladministration found
- 43%
- 6 of 14 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 14 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 2 | 14% |
| Partial maladministration | 4 | 29% |
| No maladministration | 5 | 36% |
| Outside jurisdiction | 2 | 14% |
| Mediation | 1 | 7% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 7 |
| Apology | 5 |
| Repairs | 3 |
| Take Specific Action (non-repair) | 3 |
| Case Review | 2 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 7 | 6 | |
| Repairs (includes damp and mould) | 6 | 5 | |
| Moving/ | 5 | 2 | |
| ASB/ | 4 | 3 | |
| Financial | 2 | 1 | |
| Estate Management | 1 | 0 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 0 | |
| 2022 | 2 | 0 | |
| 2023 | 3 | 1 | |
| 2024 | 2 | 2 | |
| 2025 | 4 | 2 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
6,891 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 8
- Findings
- 22
- Maladministration findings
- 8
- Maladministration rate (share of findings)
- 36%
- Severe maladministration findings
- 0
- Compensation ordered
- £1,425
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
6,232 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 95.2%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 14The 10 most recent of 14 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 20 January 2026Case 202500393 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about: Leaks, damp and mould. Damage to personal belongings. We have also considered the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 9 October 2025Case 202427040 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: the handling of the resident’s ASB reports the condition of the property when the resident moved in, and the associated repairs the handling of the resident’s complaint”
Orders or recommendations: Apology, Compensation, Repairs
- 28 August 2025Case 202341548 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of: Multiple repairs in the property. Antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs
- 11 July 2025Case 202330835 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's response to the resident's reports of noise transference from neighbouring properties .”
- 21 March 2025Case 202322046 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request to take carpet to her new property.”
- 30 April 2024Case 202303908 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s handling of the resident's reports of damp and mould caused by guttering not capturing rainwater causing water ingress, draught through the patio door, condensation and soaking carpets. The Ombudsman has considered…”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 20 March 2024Case 202224256 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated survey. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs, Staff Training
- 29 June 2023Case 202014246 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the: Reports of noise disturbance and anti-social behaviour (ASB) at the resident’s previous property. Request for assistance towards removal costs. Request for repairs to the front door at the current…”
Orders or recommendations: Apology, Compensation
- 28 June 2023Case 202207788 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports about his neighbours.”
- 30 March 2023Case 202122081 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports about the parking scheme it introduced.”
Recommendations: Take Specific Action (non-repair)
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.