Check your landlord

Independent site, not the Housing Ombudsman. To complain about your landlord, see how to complain.

Landlord

Sapphire Independent Housing Limited

AbbeyfieldData as of 16 October 2026Latest ruling 3 July 2025

Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.

Key figures

Rulings published
1
July 2025 to July 2025
Maladministration found
1 of 1
ruling with severe maladministration, maladministration or partial maladministration
Severe maladministration
0
rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).

All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.

Open the full interactive viewSee, filter and share all 1 ruling.

What the Ombudsman decided

Rulings by outcome
OutcomeRulings
Maladministration1

“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.

Orders or recommendations

Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.

Rulings by order or recommendation tag
TagRulings
Apology1
Compensation1
Take Specific Action (non-repair)1

What each tag means

What the complaints were about

Rulings by category, with the number where maladministration was found
CategoryRulingsMaladministration foundBar chart
Managing Relations11
Repairs (includes damp and mould)11

A ruling can have more than one category tag.

Rulings by year

Rulings by year, with the number where maladministration was found
YearRulingsMaladministration foundBar chart
202511

Calendar years, by the date printed on each ruling.

Size and complaint rates

Housing Ombudsman, 2025-26

Figures from the Ombudsman’s 2025-26 report on this landlord.

1 April 2025 to 31 March 2026. Counted by finding, not by ruling.

311 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026

These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.

Determinations (cases decided)
2
Findings
7
Maladministration findings
4
Maladministration rate (share of findings)
67%
Severe maladministration findings
0
Compensation ordered
£2,742

The Ombudsman’s 2025-26 report on this landlord (PDF)

Latest rulings

See and filter all 1

The single most recent of 1 published ruling. Each links to the full ruling on the Ombudsman’s website.

  1. 3 July 2025Case 202317469 · Assured Shorthold Tenancy
    Maladministration
    What the complaint was about (from the ruling)

    “The complaint is about the landlord’s handling of the resident’s reports of a fly and maggot infestation in the property and the related temporary move. The Ombudsman has also considered the landlord’s handling of the associated complaint.”

    Managing RelationsRepairs (includes damp and mould)

    Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)

    Read the full ruling (case 202317469, on the Ombudsman’s website)Report a problem with this ruling

What you can do next

  1. Report the problem to your landlord. Keep photos and dates.
  2. Not fixed? See how to make a complaint, step by step.
  3. Unhappy with your landlord’s final answer? Contact the Housing Ombudsman free on 0300 111 3000 or info@housing-ombudsman.org.uk.
  4. Free advice: Shelter: damp and mould in social housing · Citizens Advice: repairs if you rent from a council or housing association.

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