Check your landlordLandlord
Sandwell Metropolitan Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 66
- December 2020 to May 2026
- Maladministration found
- 74%
- 49 of 66 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 66 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 27 | 41% |
| Partial maladministration | 22 | 33% |
| No maladministration | 12 | 18% |
| Outside jurisdiction | 2 | 3% |
| Mediation | 2 | 3% |
| Unknown | 1 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 51 |
| Apology | 28 |
| Repairs | 15 |
| Take Specific Action (non-repair) | 14 |
| Other | 11 |
| Policy Review | 9 |
| Case Review | 8 |
| Staff Training | 8 |
| Process Change | 4 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 37 | 30 | |
| Repairs (includes damp and mould) | 32 | 25 | |
| ASB/ | 15 | 11 | |
| Estate Management | 8 | 6 | |
| Moving/ | 8 | 6 | |
| Information and data management | 7 | 6 | |
| Health and Safety (inc. building safety) | 3 | 1 | |
| Occupancy Rights | 3 | 0 | |
| Financial | 2 | 2 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 6 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 1 | |
| 2021 | 8 | 5 | |
| 2022 | 8 | 5 | |
| 2023 | 8 | 4 | |
| 2024 | 8 | 7 | |
| 2025 | 24 | 19 | |
| 2026 | 9 | 8 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
29,062 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 36
- Findings
- 83
- Maladministration findings
- 55
- Maladministration rate (share of findings)
- 69%
- Severe maladministration findings
- 0
- Compensation ordered
- £13,598
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
27,717 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 38.2%
- Stage 2 answered on time
- 55.5%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 66The 10 most recent of 66 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 28 May 2026Case 202505399 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to a power outage in the resident’s block.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 20 May 2026Case 202342067 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Reports of damp and mould. Complaint.”
- 17 April 2026Case 202500722 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s response to redecoration of the kitchen and living room. The associated complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 13 March 2026Case 202531728 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “There were delays at stage 1 of the landlord’s complaint procedure, which it failed to offer any redress for or demonstrate learning.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 12 March 2026Case 202403922 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of ASB. Concerns about the communal drying area, including maintenance issues and the location of a rotary washing line. Complaint”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 19 February 2026Case 202408415 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about: A pigeon infestation at the block. The associated complaint.”
Orders or recommendations: Compensation
- 13 February 2026Case 202418537 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs to the communal area’s flooring and skirting. The associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 2 February 2026Case 202406753 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The upkeep and repairs of communal areas including the condition of bin room doors, bin room cleaning, and damaged paving. Reports of pest issues in communal areas. The complaint.”
Orders or recommendations: Apology, Compensation
- 7 January 2026Case 202307929 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of ASB. Concerns about its communication relating to a request for a move. We have also considered the landlord’s: Response to the resident’s complaint. Record keeping.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 19 December 2025Case 202345539 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Reports of damage to the bedroom ceiling. Reports of damp and mould. Associated complaint”
Orders or recommendations: Apology, Compensation
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