Check your landlordLandlord
Sandbourne Housing Association
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 5
- June 2023 to May 2026
- Maladministration found
- 4 of 5
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 5 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 1 |
| Partial maladministration | 3 |
| No maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 4 |
| Apology | 2 |
| Policy Review | 2 |
| Other | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 3 | 3 | |
| ASB/ | 2 | 2 | |
| Moving/ | 2 | 1 | |
| Estate Management | 1 | 1 | |
| Information and data management | 1 | 1 | |
| Occupancy Rights | 1 | 0 | |
| Repairs (includes damp and mould) | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2023 | 1 | 1 | |
| 2024 | 1 | 1 | |
| 2025 | 1 | 0 | |
| 2026 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
464 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 2
- Findings
- 5
- Maladministration findings
- 2
- Maladministration rate (share of findings)
- 40%
- Severe maladministration findings
- 0
- Compensation ordered
- £150
Latest rulings
See and filter all 5The 5 most recent of 5 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 May 2026Case 202531664 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: a) Reports of ASB. b) Complaint.”
Orders or recommendations: Compensation
- 23 February 2026Case 202342829 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Concerns about staff behaviour. Guttering repairs. The complaint.”
Orders or recommendations: Apology, Compensation
- 22 July 2025Case 202416101 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s transfer application. Handling of a Notice of Seeking Possession (NOSP).”
- 8 October 2024Case 202324398 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from her neighbour.”
Orders or recommendations: Apology, Compensation, Other, Policy Review
- 30 June 2023Case 202004362 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the Covid pandemic. Presence of staff onsite during the pandemic. Handling of the resident’s transfer application. Handling of the video taken of the resident. Handling of the complaint.”
Orders or recommendations: Compensation, Policy Review
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