Check your landlordLandlord
Salix Homes Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 25
- December 2020 to August 2026
- Maladministration found
- 60%
- 15 of 25 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 25 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 9 | 36% |
| Partial maladministration | 6 | 24% |
| Reasonable redress | 1 | 4% |
| No maladministration | 7 | 28% |
| Outside jurisdiction | 1 | 4% |
| Mediation | 1 | 4% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 17 |
| Take Specific Action (non-repair) | 10 |
| Apology | 6 |
| Other | 4 |
| Case Review | 2 |
| Policy Review | 2 |
| Repairs | 2 |
| Staff Training | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 12 | 8 | |
| Repairs (includes damp and mould) | 6 | 5 | |
| ASB/ | 4 | 2 | |
| Estate Management | 4 | 3 | |
| Moving/ | 4 | 3 | |
| Financial | 2 | 1 | |
| Health and Safety (inc. building safety) | 2 | 1 | |
| Occupancy Rights | 2 | 0 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 3 | 1 | |
| 2022 | 3 | 2 | |
| 2023 | 6 | 5 | |
| 2024 | 2 | 1 | |
| 2025 | 3 | 3 | |
| 2026 | 7 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
8,613 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 11
- Findings
- 21
- Maladministration findings
- 12
- Maladministration rate (share of findings)
- 57%
- Severe maladministration findings
- 0
- Compensation ordered
- £2,200
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
7,998 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 93.5%
- Stage 2 answered on time
- 94.3%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 25The 10 most recent of 25 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 August 2026Case 202507009 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of ASB including criminal activity from a neighbouring property. The associated complaint.”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 27 August 2026Case 202441581 · Introductory TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord’s handling of noise reports. We have also considered its complaint handling.”
Recommendations: Take Specific Action (non-repair)
- 5 May 2026Case 202405498 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damage to her garden. Reports of multiple repairs at the property, including damp and mould. Associated complaint.”
Recommendations: Compensation
- 17 April 2026Case 202530781 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s communication around the condition of the property during a mutual exchange and the associated repairs. The handling of the complaint.”
Recommendations: Compensation
- 13 March 2026Case 202504673 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the notice provided for the electrical safety check appointment.”
- 25 February 2026Case 202529353 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of a mouse infestation. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 2 February 2026Case 202453036 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to lift breakdowns. Handling of the complaint.”
Orders or recommendations: Apology, Compensation, Other, Policy Review, Take Specific Action (non-repair)
- 18 November 2025Case 202451129 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: ASB reports concerns about staff conduct complaint”
Orders or recommendations: Apology, Compensation
- 19 September 2025Case 202338063 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the: Resident’s concerns about vehicles obstructing emergency access to the block. Associated complaints.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 25 February 2025Case 202301576 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: Increases in rent and service charges from 2021 onwards. The landlord's response to the resident’s reports of problems with communal services, including security, parking, and cleaning. The landlord's communications about relation…”
Orders or recommendations: Compensation
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