Check your landlordLandlord
Sage Housing Limited
Also published by the Ombudsman as: Sage Housing Limited (SHL)
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 10
- February 2022 to November 2024
- Maladministration found
- 100%
- 10 of 10 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 10 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 7 | 70% |
| Partial maladministration | 3 | 30% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 10 |
| Apology | 5 |
| Process Change | 2 |
| Staff Training | 2 |
| Take Specific Action (non-repair) | 2 |
| Case Review | 1 |
| Other | 1 |
| Policy Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 9 | 9 | |
| Repairs (includes damp and mould) | 6 | 6 | |
| ASB/ | 2 | 2 | |
| Moving/ | 2 | 2 | |
| Estate Management | 1 | 1 | |
| Financial | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 1 | 1 | |
| 2023 | 3 | 3 | |
| 2024 | 6 | 6 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 10The 10 most recent of 10 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 19 November 2024Case 202331546 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is regarding the landlord’s response to the resident’s request for broken tiles to be replaced under the Defect Liability Period (DLP).”
Orders or recommendations: Compensation
- 27 September 2024Case 202306928 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s: Reports of the neighbours’ inconsiderate parking. Reports of the neighbours’ dog being let out without a lead. Concerns for the welfare of the neighbours’ cats and dog, and the nuisance they…”
Orders or recommendations: Apology, Compensation, Staff Training
- 24 September 2024Case 202225956 · Assured Shorthold TenancyMaladministration
Orders or recommendations: Apology, Compensation
- 25 July 2024Case 202309013 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of loss of heating. The resident’s report of a bathroom sink repair. The complaint.”
Orders or recommendations: Compensation, Process Change
- 12 February 2024Case 202201359 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of: Financial incentives offered during the sales process for the property. Snagging issues with the property and block. His complaint.”
Orders or recommendations: Apology, Compensation, Process Change, Staff Training
- 26 January 2024Case 202210088 · Assured TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: 2 leaks at the resident’s property which resulted in damp and mould in the bathroom, kitchen and one of the bedrooms. Repair works to the bathroom door, shower rail, bath panels and light in the bathroom.…”
Orders or recommendations: Apology, Compensation, Other
- 31 October 2023Case 202116347 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint was about: The landlord’s handling of the resident’s request for documents relating to Japanese knotweed (“knotweed”) during the sales process and the resident’s concerns about staff conduct. The landlord’s complaint handling.”
Orders or recommendations: Case Review, Compensation
- 19 September 2023Case 202221052 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of; repairs to the communal pipework. damage to communal areas. the resident’s request for a replacement carpet and skirting boards in her property. the resident’s complaint.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 26 June 2023Case 202209226 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s reports of damage to the roof at her property. The landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 28 February 2022Case 201914513 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: response to the resident’s concerns about the administration of her rent account. handling of the resident’s formal complaint about the above matter. decision to apply to court to seek possession of the property.”
Orders or recommendations: Compensation
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