Check your landlordLandlord
Saffron Housing Trust Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 16
- June 2021 to April 2026
- Maladministration found
- 63%
- 10 of 16 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 16 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 5 | 31% |
| Partial maladministration | 5 | 31% |
| Reasonable redress | 1 | 6% |
| No maladministration | 4 | 25% |
| Mediation | 1 | 6% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Apology | 9 |
| Compensation | 9 |
| Take Specific Action (non-repair) | 4 |
| Case Review | 2 |
| Repairs | 2 |
| Other | 1 |
| Policy Review | 1 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 8 | 8 | |
| Repairs (includes damp and mould) | 6 | 5 | |
| ASB/ | 3 | 3 | |
| Estate Management | 2 | 0 | |
| Planned Works | 2 | 1 | |
| Financial | 1 | 0 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 0 | 0 | |
| 2023 | 3 | 1 | |
| 2024 | 2 | 2 | |
| 2025 | 9 | 5 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
6,880 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 12
- Findings
- 22
- Maladministration findings
- 14
- Maladministration rate (share of findings)
- 64%
- Severe maladministration findings
- 0
- Compensation ordered
- £2,870
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
6,764 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 78.6%
- Stage 2 answered on time
- 58.4%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 16The 10 most recent of 16 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 28 April 2026Case 202411877 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about: Noise. Disruption connected to roofing works. Discrimination. The 2024 associated complaint. The 2025 associated complaint.”
Orders or recommendations: Apology
- 27 November 2025Case 202502260 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 25 November 2025Case 202415144 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s reports of a small bedroom, request for rent reimbursement, and request for relocation of the boiler. The landlord’s complaint handling.”
Orders or recommendations: Apology, Other
- 17 October 2025Case 202500059 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 15 September 2025Case 202331597 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s decision not to reimburse her for: Heating costs. Damaged belongings.”
Recommendations: Compensation
- 26 August 2025Case 202400437 · Introductory TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request for a cat flap in his door.”
- 13 June 2025Case 202431509 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 7 May 2025Case 202321028 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports about: Mould in the property The condition of the kitchen”
Orders or recommendations: Apology, Compensation, Process Change
- 24 March 2025Case 202319181 · Secure TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of fence repairs at the resident’s property.”
- 28 January 2025Case 202312486 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of a floorboard repair.”
Recommendations: Case Review
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.