Check your landlordLandlord
Runnymede Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 6
- August 2021 to March 2026
- Maladministration found
- 2 of 6
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 6 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Partial maladministration | 2 |
| No maladministration | 3 |
| Outside jurisdiction | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 2 |
| Apology | 1 |
| Process Change | 1 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 4 | 1 | |
| Moving/ | 3 | 1 | |
| Financial | 1 | 1 | |
| Managing Relations | 1 | 1 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 3 | 1 | |
| 2023 | 0 | 0 | |
| 2024 | 1 | 0 | |
| 2025 | 0 | 0 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
3,065 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 3
- Findings
- 8
- Maladministration findings
- 3
- Maladministration rate (share of findings)
- 50%
- Severe maladministration findings
- 0
- Compensation ordered
- £400
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
2,900 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 29.7%
- Stage 2 answered on time
- 40%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 6The 6 most recent of 6 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 19 March 2026Case 202347223 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “This complaint is about: the level of the resident’s service charges and that they were too high for the services provided. the landlord’s response to resident’s queries about his charges. We have also considered how the landlord handled the complaint.”
Orders or recommendations: Apology, Compensation
- 5 August 2024Case 202204517 · Assured TenancyOutside jurisdiction
What the complaint was about (from the ruling) “This complaint is about the Council’s handling of disabled adaptations to the resident’s property.”
- 14 May 2022Case 202116044 · Flexible TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint concerns how the landlord handled: Repairs to the property’s wetroom. The resident’s reports of damage to fencing. The resident’s request to transfer to another property.”
Orders or recommendations: Compensation, Repairs
- 14 March 2022Case 202102366 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord's decision to refuse the resident’s request for a stairlift in her property.”
- 17 February 2022Case 202107057 · Flexible TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: the landlord’s refusal of the resident’s mutual exchange application and; the landlord’s response to the resident’s reports about repairs/adaptations to the property.”
Recommendations: Process Change
- 4 August 2021Case 202009034 · ApplicantNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the applicant’s request to be added to his parent’s tenancy agreement. The complaint is about the applicant’s housing applications to the local authority’s housing register.”
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