Check your landlordLandlord
Royal Borough Of Greenwich
Also published by the Ombudsman as: Greenwich Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 97
- January 2021 to June 2026
- Maladministration found
- 85%
- 82 of 97 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 97 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 52 | 54% |
| Partial maladministration | 30 | 31% |
| Reasonable redress | 3 | 3% |
| No maladministration | 7 | 7% |
| Outside jurisdiction | 4 | 4% |
| Mediation | 1 | 1% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 84 |
| Apology | 50 |
| Take Specific Action (non-repair) | 40 |
| Repairs | 23 |
| Other | 14 |
| Case Review | 12 |
| Staff Training | 12 |
| Policy Review | 9 |
| Process Change | 5 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 66 | 60 | |
| Repairs (includes damp and mould) | 54 | 45 | |
| ASB/ | 14 | 13 | |
| Financial | 7 | 4 | |
| Estate Management | 5 | 5 | |
| Moving/ | 5 | 3 | |
| Health and Safety (inc. building safety) | 3 | 3 | |
| Information and data management | 2 | 2 | |
| Planned Works | 2 | 2 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag. 9 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 5 | 4 | |
| 2022 | 7 | 5 | |
| 2023 | 14 | 14 | |
| 2024 | 17 | 14 | |
| 2025 | 42 | 34 | |
| 2026 | 12 | 11 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
25,401 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 60
- Findings
- 148
- Maladministration findings
- 95
- Maladministration rate (share of findings)
- 67%
- Severe maladministration findings
- 0
- Compensation ordered
- £23,515
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
20,070 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 54.4%
- Stage 2 answered on time
- 56.5%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
Name in the Regulator’s data: Royal Borough of Greenwich.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 97The 10 most recent of 97 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 1 June 2026Case 202404776 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of reports of repairs. Complaint handling.”
Orders or recommendations: Apology, Compensation
- 30 April 2026Case 202529569 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord failed to meet its policy timescales to respond at both stages of its complaint’s process and incorrectly issued a third complaint response.”
Orders or recommendations: Compensation, Other
- 27 March 2026Case 202316588 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of noise coming from the property above. The associated complaint.”
Orders or recommendations: Apology, Compensation, Staff Training
- 26 March 2026Case 202337916 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 17 March 2026Case 202342841 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s concerns about the condition of her rear garden. Handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 12 March 2026Case 202504415 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the property above and a repair to a communal wall. Complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 3 March 2026Case 202318040 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to repairs completed to the property by the building insurance provider. The landlord’s complaint handling.”
Recommendations: Compensation, Other
- 17 February 2026Case 202218428 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of noise transference and antisocial behaviour (ASB). Associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 13 February 2026Case 202404580 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s concerns regarding the condition of the kitchen. Reports of damp and mould. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 5 February 2026Case 202330458 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord did not meet its stage 1 timescale but acknowledged this failure and offered a reasonable resolution. It met the required timescale at stage 2.”
Orders or recommendations: Compensation, Repairs
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