Check your landlordLandlord
Rotherham Metropolitan Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 15
- January 2021 to April 2026
- Maladministration found
- 67%
- 10 of 15 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 15 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 4 | 27% |
| Partial maladministration | 6 | 40% |
| No maladministration | 5 | 33% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 9 |
| Apology | 6 |
| Take Specific Action (non-repair) | 4 |
| Staff Training | 3 |
| Process Change | 2 |
| Case Review | 1 |
| Other | 1 |
| Policy Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 9 | 6 | |
| Managing Relations | 8 | 7 | |
| Financial | 4 | 3 | |
| Moving/ | 3 | 3 | |
| ASB/ | 2 | 1 | |
| Estate Management | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 0 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 1 | |
| 2022 | 2 | 0 | |
| 2023 | 1 | 1 | |
| 2024 | 0 | 0 | |
| 2025 | 7 | 7 | |
| 2026 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
20,839 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 9
- Findings
- 24
- Maladministration findings
- 14
- Maladministration rate (share of findings)
- 58%
- Severe maladministration findings
- 0
- Compensation ordered
- £2,901
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
20,076 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 78.1%
- Stage 2 answered on time
- 37.5%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 15The 10 most recent of 15 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 April 2026Case 202341010 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlords handling of: Reports about the conduct of contractors. Reports that a gas safety certificate had been forged. We have also considered the landlord’s complaint handling.”
- 31 March 2026Case 202342162 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to securing and repairing the front door, and an associated compensation request for stolen belongings. Complaint handling.”
Orders or recommendations: Apology, Compensation, Process Change
- 19 November 2025Case 202328138 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlords handling of: Repairs to the resident’s property. The resident’s report about damage to his personal possessions. We have also assessed the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 28 October 2025Case 202434309 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s requests for the fence to be made good. The resident’s concerns about the neighbour’s behaviour. The associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 10 October 2025Case 202331953 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s: Reports of defects to the garden works and kitchen window, the condition of a neighbour’s fence and to the resident’s request for a bollard. Reports of staff conduct and discrimination.…”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 26 August 2025Case 202328136 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of defects to the property. We have also looked at the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Staff Training
- 19 August 2025Case 202333393 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of moving the resident to temporary accommodation. Handling of repairs to the resident’s property. Complaint handling.”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 24 June 2025Case 202331664 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: A furniture and flooring package charge included on the resident’s rent account. The associated complaint.”
Orders or recommendations: Compensation, Policy Review, Process Change
- 20 February 2025Case 202316705 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s decision to repair the living room windows and not replace them. This Service has also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 19 December 2023Case 202210367 · Introductory TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s response to the resident’s concerns about the type of tenancy issued, lack of welcome visit, and request for rehousing. The landlord’s response to the resident’s concerns about the property condition when let. The…”
Orders or recommendations: Case Review, Compensation, Other
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