Check your landlordLandlord
Rooftop Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 14
- September 2023 to March 2026
- Maladministration found
- 93%
- 13 of 14 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 14 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 8 | 57% |
| Partial maladministration | 5 | 36% |
| No maladministration | 1 | 7% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 13 |
| Apology | 9 |
| Take Specific Action (non-repair) | 6 |
| Policy Review | 5 |
| Case Review | 3 |
| Other | 3 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 11 | 11 | |
| Repairs (includes damp and mould) | 11 | 10 | |
| Moving/ | 3 | 3 | |
| Financial | 2 | 2 | |
| ASB/ | 1 | 1 | |
| Estate Management | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2023 | 2 | 2 | |
| 2024 | 4 | 4 | |
| 2025 | 6 | 5 | |
| 2026 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
6,709 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 13
- Findings
- 30
- Maladministration findings
- 18
- Maladministration rate (share of findings)
- 60%
- Severe maladministration findings
- 1
- Compensation ordered
- £8,351
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
6,550 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 95.7%
- Stage 2 answered on time
- 74.4%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
Name in the Regulator’s data: Rooftop Housing Group Limited.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 14The 10 most recent of 14 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 9 March 2026Case 202523428 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Concerns about damp and mould. Complaint.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 3 February 2026Case 202414098 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of: Bathroom repairs, including the bathroom flooring, tiling and bath panel. A leak in the kitchen. Kitchen light fitting repair. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Compensation
- 27 November 2025Case 202503097 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Reports of rubbish left in the garden. The resident’s complaint.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 23 October 2025Case 202416217 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Report of damp patches on an external wall and the associated repairs. Associated complaint.”
Orders or recommendations: Apology, Compensation, Other
- 11 September 2025Case 202327056 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of a leak resulting in damp and mould. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 28 August 2025Case 202441313 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and associated repairs. Request for compensation for damaged belongings. The Ombudsman has also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Other, Policy Review
- 28 August 2025Case 202430813 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of damaged flooring.”
- 25 April 2025Case 202311579 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review
- 20 December 2024Case 202306466 · Assured TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The landlord’s: Handling of the resident’s report of the property condition from tenancy sign up. Communication around the rent and rent in advance payment prior to tenancy sign up. Visits after the tenancy started. The Ombudsman has also considered the…”
Orders or recommendations: Apology, Case Review, Compensation, Policy Review, Process Change
- 30 September 2024Case 202317069 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of repairs and adaptations required at the property. We have also looked at the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other
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