Check your landlordLandlord
Rochdale Boroughwide Housing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 51
- March 2021 to April 2026
- Maladministration found
- 53%
- 27 of 51 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 2 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 51 rulings.
The Ombudsman has published further reports or orders about this landlord
Further investigation report, published 28 March 2023. Read the report
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 2% |
| Maladministration | 17 | 33% |
| Partial maladministration | 9 | 18% |
| Reasonable redress | 6 | 12% |
| No maladministration | 17 | 33% |
| Unknown | 1 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 32 |
| Apology | 16 |
| Take Specific Action (non-repair) | 16 |
| Other | 8 |
| Case Review | 7 |
| Policy Review | 7 |
| Repairs | 6 |
| Staff Training | 6 |
| Process Change | 5 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 30 | 17 | |
| Managing Relations | 18 | 13 | |
| ASB/ | 13 | 6 | |
| Financial | 5 | 1 | |
| Estate Management | 3 | 1 | |
| Information and data management | 3 | 2 | |
| Moving/ | 2 | 0 | |
| Occupancy Rights | 2 | 2 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Planned Works | 1 | 0 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 5 | 1 | |
| 2022 | 17 | 7 | |
| 2023 | 8 | 6 | |
| 2024 | 5 | 3 | |
| 2025 | 12 | 8 | |
| 2026 | 4 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
12,939 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 17
- Findings
- 37
- Maladministration findings
- 19
- Maladministration rate (share of findings)
- 54%
- Severe maladministration findings
- 2
- Compensation ordered
- £7,500
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
12,275 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 79%
- Stage 2 answered on time
- 85.4%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 51The 10 most recent of 51 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 29 April 2026Case 202504195 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of repairs. Complaint.”
Orders or recommendations: Apology, Compensation
- 18 March 2026Case 202345681 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Communication with the resident in respect of an allegation against her. Communication with the resident in respect of a caravan on her driveway. We have also investigated the landlord’s complaint handling.”
Recommendations: Apology, Compensation
- 6 February 2026Case 202402942 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: level of compensation offered in relation to the handling of the repairs. handling of the complaint.”
Orders or recommendations: Apology, Compensation
- 20 January 2026Case 202514822 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about repairs to the resident’s property including the electrics, the windows, leaks, a kitchen unit, damp and mould, plastering and decoration, and the curtain rails and batons.”
Recommendations: Repairs, Take Specific Action (non-repair)
- 19 December 2025Case 202338295 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord responded to: Its contractor causing a partial collapse of the ceiling while completing works in the loft. The resident’s reports of chipped flooring. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 17 September 2025Case 202339589 · Assured TenancyMaladministration
Orders or recommendations: Compensation
- 28 August 2025Case 202451158 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of the residents: Reports of a leak from the roof. Concerns about the firewall in the attic. Associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 29 July 2025Case 202431813 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to the garden and external doors.”
Orders or recommendations: Apology, Compensation, Repairs
- 26 June 2025Case 202411980 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.”
Orders or recommendations: Apology, Case Review, Compensation, Staff Training, Take Specific Action (non-repair)
- 17 June 2025Case 202328355 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns regarding notice of work to his building, and related charges.”
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