Check your landlordLandlord
Richmond Housing Partnership Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 82
- June 2021 to May 2026
- Maladministration found
- 85%
- 70 of 82 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 82 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 1% |
| Maladministration | 42 | 51% |
| Partial maladministration | 27 | 33% |
| Reasonable redress | 7 | 9% |
| No maladministration | 4 | 5% |
| Outside jurisdiction | 1 | 1% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 78 |
| Apology | 46 |
| Take Specific Action (non-repair) | 42 |
| Repairs | 33 |
| Other | 17 |
| Case Review | 13 |
| Staff Training | 13 |
| Policy Review | 9 |
| Process Change | 4 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 47 | 43 | |
| Repairs (includes damp and mould) | 39 | 34 | |
| Estate Management | 9 | 7 | |
| ASB/ | 6 | 5 | |
| Financial | 6 | 4 | |
| Information and data management | 6 | 6 | |
| Moving/ | 6 | 5 | |
| Health and Safety (inc. building safety) | 4 | 4 | |
| Planned Works | 2 | 2 |
A ruling can have more than one category tag. 17 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 1 | |
| 2022 | 3 | 3 | |
| 2023 | 6 | 6 | |
| 2024 | 32 | 28 | |
| 2025 | 31 | 27 | |
| 2026 | 8 | 5 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
9,692 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 40
- Findings
- 113
- Maladministration findings
- 72
- Maladministration rate (share of findings)
- 64%
- Severe maladministration findings
- 0
- Compensation ordered
- £32,645
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
8,002 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 85%
- Stage 2 answered on time
- 63.8%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 82The 10 most recent of 82 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 22 May 2026Case 202525064 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s kitchen ceiling repair.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 13 May 2026Case 202403942 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: Fire door repairs. Ceiling repairs. The resident’s complaint.”
Orders or recommendations: Apology, Compensation
- 20 April 2026Case 202411707 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s administration and communication for the resident’s SAR.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 26 March 2026Case 202529282 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s management of: Repairs to the toilet, leaking pipes and related follow‑on works. Damp and mould. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 23 February 2026Case 202501446 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The resident’s complaint is about how the landlord dealt with her reports of pests and its communication about rubbish in communal areas. We have also considered how the landlord dealt with the resident’s complaint.”
Recommendations: Compensation, Take Specific Action (non-repair)
- 23 February 2026Case 202423720 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Window repairs. Damp and mould The associated complaint.”
Orders or recommendations: Compensation, Other, Repairs
- 9 February 2026Case 202449821 · Assured TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of damp and mould and related repairs.”
- 30 January 2026Case 202416285 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of the property when she moved in and the associated repairs. Response to the resident’s concerns about staff conduct. We have also investigated the landlord’s complaint handling.”
Recommendations: Compensation, Repairs, Take Specific Action (non-repair)
- 9 December 2025Case 202450616 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: a leak. damp and mould. repairs. the complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Other, Repairs, Staff Training
- 28 November 2025Case 202342621 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of repairs to the paving outside the resident’s property, and related safety concerns. The landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Repairs
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