Check your landlordLandlord
Retirement Lease Housing Association (RLHA)
Also published by the Ombudsman as: Retirement Lease Housing Association
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 5
- April 2024 to March 2025
- Maladministration found
- 4 of 5
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 5 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 4 |
| No maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Apology | 4 |
| Compensation | 4 |
| Case Review | 2 |
| Policy Review | 1 |
| Repairs | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Financial | 3 | 3 | |
| Managing Relations | 1 | 1 | |
| Occupancy Rights | 1 | 0 | |
| Repairs (includes damp and mould) | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2024 | 2 | 2 | |
| 2025 | 3 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 5The 5 most recent of 5 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 26 March 2025Case 202307685 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s queries regarding their service charge. The resident’s complaint.”
Orders or recommendations: Apology, Case Review, Compensation
- 10 February 2025Case 202307689 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord's response to the resident’s queries regarding its service charge budget. The landlord's handling of the resident’s complaint”
Orders or recommendations: Apology, Case Review, Compensation
- 24 January 2025Case 202307482 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request to sublet the property.”
- 22 November 2024Case 202301232 · LicenceMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about the information it provided regarding the service charges. This Service has also considered the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation
- 30 April 2024Case 202232443 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about the condition of the windows in the property. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Repairs, Take Specific Action (non-repair)
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