Check your landlord

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Landlord

Reliance Social Housing C.I.C

Type not given by the OmbudsmanData as of 16 October 2026Latest ruling 20 March 2024

Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.

Key figures

Rulings published
2
February 2024 to March 2024
Maladministration found
2 of 2
rulings with severe maladministration, maladministration or partial maladministration
Severe maladministration
0
the Ombudsman’s most serious finding

All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.

Open the full interactive viewSee, filter and share all 2 rulings.

What the Ombudsman decided

Rulings by outcome
OutcomeRulings
Maladministration2

“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.

Orders or recommendations

Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.

Rulings by order or recommendation tag
TagRulings
Apology2
Compensation2

What each tag means

What the complaints were about

Rulings by category, with the number where maladministration was found
CategoryRulingsMaladministration foundBar chart
Managing Relations22
Occupancy Rights22
Repairs (includes damp and mould)11

A ruling can have more than one category tag.

Rulings by year

Rulings by year, with the number where maladministration was found
YearRulingsMaladministration foundBar chart
202422

Calendar years, by the date printed on each ruling.

Size and complaint rates

No Ombudsman 2025-26 report is published under this name.

The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.

Latest rulings

See and filter all 2

The 2 most recent of 2 published rulings. Each links to the full ruling on the Ombudsman’s website.

  1. 20 March 2024Case 202204234 · Licence
    Maladministration
    What the complaint was about (from the ruling) (shortened)

    “This complaint is about the landlord’s responses to concerns raised about: The resident being asked to sign his occupancy agreement under pressure and being threatened with eviction. The suitability of the resident’s occupancy agreement. Its handling of…”

    Managing RelationsOccupancy RightsRepairs (includes damp and mould)

    Orders or recommendations: Apology, Compensation

    Read the full ruling (case 202204234, on the Ombudsman’s website)Report a problem with this ruling
  2. 20 February 2024Case 202211732 · Licence
    Maladministration
    What the complaint was about (from the ruling) (shortened)

    “The complaint is about: The landlord’s handling of the resident’s concerns about the suitability of the property given his disabilities. The suitability of the resident’s occupancy agreement. The landlord’s request for the resident to sign a blank licence…”

    Managing RelationsOccupancy Rights

    Orders or recommendations: Apology, Compensation

    Read the full ruling (case 202211732, on the Ombudsman’s website)Report a problem with this ruling

What you can do next

  1. Report the problem to your landlord. Keep photos and dates.
  2. Not fixed? See how to make a complaint, step by step.
  3. Unhappy with your landlord’s final answer? Contact the Housing Ombudsman free on 0300 111 3000 or info@housing-ombudsman.org.uk.
  4. Free advice: Shelter: damp and mould in social housing · Citizens Advice: repairs if you rent from a council or housing association.

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