Check your landlordLandlord
Regenda Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 27
- November 2021 to May 2026
- Maladministration found
- 52%
- 14 of 27 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 27 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 4 | 15% |
| Partial maladministration | 10 | 37% |
| Reasonable redress | 7 | 26% |
| No maladministration | 5 | 19% |
| Outside jurisdiction | 1 | 4% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 18 |
| Take Specific Action (non-repair) | 13 |
| Apology | 8 |
| Other | 5 |
| Policy Review | 5 |
| Staff Training | 3 |
| Process Change | 2 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 15 | 11 | |
| Repairs (includes damp and mould) | 15 | 11 | |
| ASB/ | 7 | 5 | |
| Financial | 7 | 1 | |
| Estate Management | 3 | 2 | |
| Health and Safety (inc. building safety) | 2 | 1 | |
| Information and data management | 1 | 1 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 1 | |
| 2022 | 0 | 0 | |
| 2023 | 2 | 1 | |
| 2024 | 11 | 7 | |
| 2025 | 8 | 3 | |
| 2026 | 4 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
11,586 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 9
- Findings
- 31
- Maladministration findings
- 15
- Maladministration rate (share of findings)
- 52%
- Severe maladministration findings
- 0
- Compensation ordered
- £15,400
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
12,099 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 96.6%
- Stage 2 answered on time
- 91.5%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 27The 10 most recent of 27 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 12 May 2026Case 202345799 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The complaint.”
- 25 February 2026Case 202402148 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s reports and concerns about ASB. Response to her related concerns about a lack of support. We will also consider the landlord’s complaint handling.”
Recommendations: Take Specific Action (non-repair)
- 13 February 2026Case 202508752 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s personal data. Leaks and roof repairs. Concerns about asbestos, the property condition and repairs. Parking issues. Concerns about trees. Reports of anti-social behaviour (ASB). The resident’s complaint.”
Orders or recommendations: Apology, Compensation
- 30 January 2026Case 202513252 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Concerns about rubbish in the communal hallway and the associated fire risk. Reports of antisocial behaviour (ASB). Concerns about staff conduct. Associated complaint.”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 18 December 2025Case 202405086 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The increase and reasonableness of the service charge. The resident’s concerns about the service charge and the level of service provided. The complaint handling.”
Recommendations: Policy Review, Process Change, Take Specific Action (non-repair)
- 29 July 2025Case 202422719 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Reports of window repairs. Formal complaints.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 14 July 2025Case 202442519 · Assured TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about the position of his neighbour’s shed.”
- 9 July 2025Case 202421753 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Works to a wet room at the resident’s property. The resident’s concerns about the quality of works completed to the wet room.”
Recommendations: Compensation
- 4 April 2025Case 202410650 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: repairs to kitchen cupboard hinges at the property. the resident’s enquiry about gutter clearance. The Ombudsman has also investigated the landlord’s complaints handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 31 March 2025Case 202323400 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's response to the resident's request for a refund of costs incurred when moving out of her previous property following anti-social behaviour.”
Recommendations: Other
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